Job summary We are recruiting for full time receptionist at our practice based in Clapham, SW4 10:30am - 6:30pm - Monday - Friday 37.5 hours Also to work Saturday Mornings on a rota basis Hourly Rate: £13.15 per hour. Main duties of the job As the first point of contact for our patients, you will have excellent customer service experience preferably in a patient focused environment and experience of the EMIS clinical system would be an advantage but is not essential. The key responsibilities for this role are: Assisting our patients both in person and on the telephone Providing administrative support to our clinical team Liaising with outside agencies in relation to patient care Administrative tasks - Scanning onto patient records, Responding to emails, processing prescription requests, sending referrals via ERS About us The successful candidate will be required to be flexible, providing cover for annual leave and sick leave. Date posted 24 January 2025 Pay scheme Other Salary £13.15 an hour Contract Permanent Working pattern Full-time Reference number A1743-25-0000 Job locations 18 Hetherington Road London SW4 7NU Job description Job responsibilities Reception Duties Prepare daily surgeries and clinicians rooms Receive/direct patients appropriately. Book computer appointment requests from patients either by telephone or in person Take and record accurate messages on the computer system. Deal with home visit requests. Report to Assistant Practice Manager matters affecting health & safety and any security issues. Liaise with outside organisations where necessary. Should a patient have cause to complain, to direct the patient appropriately following the in-house complaints procedures within the practice. To work in accordance with written policies, procedures and protocols Clerical/Admin Duties Photocopy as requested Computer target work as directed Scanning and coding of hospital letters. Be a designated PCC for the clinical team Manage the ERS worklists Booking of hospital transport as required Extract and file patient medical records as necessary Process repeat prescription requests in accordance with practice guidelines Participate in any project or audit that the practice may do from time to time Any other admin tasks as delegated Opening/securing of Premises In accordance with instructions from Team Leader and following all security procedures and protocols. Job description Job responsibilities Reception Duties Prepare daily surgeries and clinicians rooms Receive/direct patients appropriately. Book computer appointment requests from patients either by telephone or in person Take and record accurate messages on the computer system. Deal with home visit requests. Report to Assistant Practice Manager matters affecting health & safety and any security issues. Liaise with outside organisations where necessary. Should a patient have cause to complain, to direct the patient appropriately following the in-house complaints procedures within the practice. To work in accordance with written policies, procedures and protocols Clerical/Admin Duties Photocopy as requested Computer target work as directed Scanning and coding of hospital letters. Be a designated PCC for the clinical team Manage the ERS worklists Booking of hospital transport as required Extract and file patient medical records as necessary Process repeat prescription requests in accordance with practice guidelines Participate in any project or audit that the practice may do from time to time Any other admin tasks as delegated Opening/securing of Premises In accordance with instructions from Team Leader and following all security procedures and protocols. Person Specification Experience Essential Experience of working in a GP practice or Medical field Desirable Experience of working with EMIS Experience of working with Docman Experience of working with ERS Referrals Person Specification Experience Essential Experience of working in a GP practice or Medical field Desirable Experience of working with EMIS Experience of working with Docman Experience of working with ERS Referrals Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hetherington Group Practice Address 18 Hetherington Road London SW4 7NU Employer's website http://www.hetheringtongp.co.uk (Opens in a new tab)