Home Maintenance Service Manager – Responsive Repairs
Location: Home based - with travel to Newcastle under Lyme
This is a Permanent vacancy that will close in 11 days at 23:59 BST.
The vacancy
Home Maintenance Service Manager – Responsive Repairs
37 hours per week
Salary: £46,570 + £2,140.80 Car Allowance per annum
Closing date: 5th May 2025
Interviews will be held between the 9th May – 13th May 2025
Location: To lead a team of maintenance colleagues who cover all Aspire homes, in and around the borough of Newcastle under Lyme.
We are going through an exciting period of transformation at Aspire housing. As part of our improved way of working, we are introducing a number of new HOME Maintenance Service Manager roles to lead and support our Responsive Repairs teams.
As part of our 2025 focus and in line with our corporate plan and values, we recognise the importance of “putting the customer at the heart of what we do and getting the job right first time” for them. These new roles will enhance the leadership team to meet the needs of our customers and the business.
Reporting to the Responsive Maintenance Operations Manager, the core purpose of the role is to lead, motivate, and inspire Team Leaders and a team of skilled colleagues to deliver a solution-focused outstanding repairs service to be proud of. While maintaining value-for-money and keeping the customer at the heart of everything we do in line with our corporate plan and values, you will comply with relevant safety and building legislation to deliver safe and decent homes.
As an expert at developing high-performance teams, who understands the expectations from the ombudsman and regulator, you will need to actively encourage, support, mentor, and coach our Team leaders and colleagues. Ensuring they provide safe and decent homes, excellent customer service, and demonstrate “what a good job looks like”, being professional with a right first-time approach, supporting your team to reach their full potential, whilst maintaining budget and financial control.
This is a great opportunity for someone who truly understands the management of tradespeople in a repairs or construction environment to deliver a repairs and improvement service. You will have proven and refined management and leadership skills and a desire to shape, engage, and motivate the Home maintenance service team for future success while providing a first-class maintenance service.
If you are an expert in managing a high-performing team, have knowledge and understanding of the Housing Ombudsman and the ever-changing environment in the social housing sector, meet the essential requirements of the role, and are able to demonstrate relevant suitable experience in a similar role, this could be the role for you.
In return we can offer you:
1. 25 days holiday + bank holidays + 3 concessionary days at Christmas
2. Comprehensive employee assistance program
3. A full benefits and discounts platform
4. Holiday buy, tech and annual saving schemes
5. 2 Volunteer days per year to support the community
6. Competitive rates of pay
7. A generous company pension scheme and life insurance up to 3*salary as an active member
8. Car Allowance
9. Wellbeing, health drop-ins and stay-safe provisions to look after you at work
10. Option to join the medical health cash plan
11. Green car scheme
12. Enhanced maternity and paternity leave
13. Service-related awards
14. Cycle to work scheme
Please note, this role is subject to a satisfactory basic DBS check.
The company has the right to close the vacancy should they receive a high volume of applications.
Who we are
Aspire Housing is a leading housing provider, property developer, and place shaper based in Newcastle-under-Lyme. Created in July 2000, we own and manage more than 9,000 homes and support around 19,000 customers across Staffordshire and Cheshire. Our profits are reinvested in new homes, revitalising communities, and a comprehensive range of innovative support services designed to transform lives.
Putting People First has always been part of our ethos and is central to our purpose to deliver safe, decent homes and excellent housing services through our talented Aspire team. We do this by embracing our values; by championing the customer, building togetherness, and being professional. Our values reflect what’s most important to our colleagues and customers and are at the heart of Aspire.
Work-life balance
We believe that quality time outside the office is vital to our employees’ satisfaction at work. That’s why we encourage our managers and employees to promote a healthy work-life balance by enabling people to work flexibly, balancing the needs of the business with the needs of the individual.
Learning and development
We believe in developing all our employees. Our e-learning academy offers a range of programmes across all areas of our business, from leadership and management to operations and customer service. We regularly run learning campaigns such as Dementia awareness training to support our customers and improve our services.
We value our people
We want to work with the best talent which is why we offer competitive annual leave allowance with salaries based on market rates alongside saving schemes, pensions, and additional perks including child-care vouchers, health cash plans, and cycle to work schemes.
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