Main duties of the job You will manage all incoming communications including telephone, or letter and/or any other forms of communication.You will use information systems to establish the urgent status of potential new referrals.You will manage day to day inquiries and requests for information.You will work to agreed pathways and protocols to support the clinical advisors and Management team within the Department.You will be able to work in a challenging and interesting environment and possess outstanding interpersonal and communication skills.You will be computer literate able to communicate with service users directly and have the ability to enhance the trusts values and behaviors to all telephone communication.This is a key role in our Single Point of Access service. Post holders will be required to work a shift pattern. One of the key skills needed is the ability to deal with telephone referrals