The National Operations Hub is a high profile team that sits at the heart of Working Age providing insight, resourcing and performance intelligence to influence design and delivery improvements to how Working Age is delivered. This is an exciting opportunity to take forward a role within a high-profile team sitting at the heart of Working Age Operations providing support, advice, and leadership to colleagues across the business. We are looking for a highly motivated and creative individuals to join our dynamic and innovative National Operational Hub to support the service delivery of Working Age functions. You will provide support across key areas which underpin WA Operational Delivery. You will play a key role in providing support to Working Age Delivery, ensuring resource is managed effectively, sufficient management information is produced and made available to help ensure we are providing the best possible service for our customers. You will be participating in discussions which heavily impact the way our services are delivered. Working closely with numerous stakeholders across DWP to support the management of performance. Person specification We are looking for a highly motivated individual who thrives in a fast-paced environment with the ability to build strong working relationships with a range of stakeholders to join our dynamic and innovative National Operational Hub to support the delivery of Working Age. The job holder can expect to be involved in the following, although these are not exclusive: Work closely with stakeholders to enable delivery of positive and efficient service to our customers Organise and prioritise effectively, h aving a high personal resilience to be able to work in a fast-paced environment with tight deadlines Interrogate and analyse performance data to understand key drivers of improvement, identifying opportunities aligned to business priorities Remain flexible and willing to support in areas that may not fall within the role, be a team player capable of working as a part of a wider team and alone with minimum supervision National Travel and overnight stays as require Key Criteria Strong oral and written communication skills with the ability to communicate at a variety of levels A positive individual with excellent people engagement skills and an ability to build collaborative working relationships with colleagues across Working Age and other key stakeholders The ability to work flexibly and adapt to changing priorities whilst maintaining high standards. Optimising resources to meet current and future customer expectations whilst working to tight timescales Ability to prioritise workloads, often to tight timescales, to deliver successful outcomes Ability to interrogate and analyse performance data to understand key drivers of improvement. Competent and proficient user of Microsoft programmes, including (but not limited to) Office 365, Excel, PowerPoint, SharePoint, Outlook and Word Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Managing a Quality Service Working Together Communicating and Influencing Benefits Alongside your salary of 30,975, Department for Work and Pensions contributes 8,973 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. DWP is a family-friendly employer and part-time and flexible working patterns within these hours may be available but must meet business needs whichmust include Monday and Friday as working days. Successful part-time candidates may be required to work full-time for specific periods to complete and consolidate training. The full-time working week for DWP is 37 hours. You may be required to work at any time between the hours 8am and 8pm on any day between Monday to Friday and 9am to 5pm on Saturday. You will be given advance notice of your personal schedule. Location Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time. Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed. Hybrid Working This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you following you taking up your post. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. STAGE 1 Thesift will be conducted using evidence from a1250 wordPersonal Statement. This will be assessed against the Essential Criteria within the advert. As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form. CV The CV is an online tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short and allows an initial check of eligibility.This will be for information purposes only and will not be scored. Therefore,please put the main content of your evidence and skills in your Personal Statement. Personal Statement When completing your personal statement, please read and understand the Key Criteria thoroughly, as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address eachof thecriteria separately, however, one narrative example may cover and evidence several essential criteria. Please ensure you evidence the key personal requirements and whatyou havedone that relates to the requirements. You dont have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why.Tell uswhat you can do and the skills you have that are transferable to the key requirements, andwhat life experiences or passions you have that are linked to this role. The written evidence you provide must relate to your own experiences. (Note: If you do not have work based examples then please give examples from school/college, clubs, volunteering or other activities you have been involved in). Once you have submitted your application it cannot be amended. If you meet the required standard on your written evidence you will be invited to interview. The selection process will assess both what candidates are good at and what theyenjoy to help us assess candidates behaviours, strengths and their potential. For further details regarding Success Profiles can be found on our website here. STAGE 2 MS TEAMS LIVE INTERVIEW Blended Interview Shortlisted candidates will be invited to attend a blended interview of Behaviours andStrengths. Preparing for the interview: You will need to provide photo ID prior to the interview. If you are invited to interview, you will receive an electronic notification to your Civil Service Jobssite. Once, you receive the invite to interview you will need to access the system and book yourself aninterview slot. You will also be asked for your preferences for up to 2 of the locations advertised, telling us where you would prefer to work if you are successful. Please do not select a location unless you are prepared to accept a role and be based and work in that location. The interviews will be conducted by MS Teams, and you will need to use your personal device toaccess the platform. We will provide instructions at the time as to how you do this. The interview will follow a blended approach and will last approximately 40 - 45 minutes. PLEASE NOTE: Full details of the behavioural questions will be given to shortlistedcandidates 7 days in advance of the Interview. You will be asked a mixture of Behaviour and Strength questions. Behavioural questions will explore what you have done in previous jobs or experiences as well aswhat you have achieved and/or learned. The interview will include a blend of: Behaviour and Strength based questions Civil Service key elements, of which you will be asked to provide examples of each of the 4 behaviours (Level 2) as detailed in this advert. Changing and Improving Managing a Quality Service Working Together Communicating and Influencing Communications will be electronic and/or by telephone therefore it is vitally important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder. Telephone calls may show as a withheld number, it is important that you answer so that your interview can be confirmed. If the questions have not been received prior to your interview, or you have queries about applying for this role please contact the vacancy holder via dwpwanohrecruitmentteam.wanohrecruitmentteamDWP.GOV.UK Please note you will still be able to refer to your notes in the interview to support you in answering, but you should not simply be reading from a script. After the interview Once all the interviews have been conducted, candidates will be notified of the outcome by email. If you are successful at the interview stage, we will be in touch to offer you a role. Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business. Dependent on your position on the merit list, if none of your location preferences remain at thepointwe make a job offer DWP may offer you a role at an alternative advertised location. If we are unable to offer you a role in any of your preferred locations, and you are unable to accept a role at an alternative advertised location, we will add you to the reserve list if one is being held. If you have any questions about applying for this role, please contact: dwpwanohrecruitmentteam.wanohrecruitmentteamDWP.GOV.UK Candidates are expected to stay in post for a minimum of 18 months before applying for any other internal lateral move. The Closing date for applications is 27 February 2025 at 23:55. Please ensure your application is fully completed and submitted by this deadline, late applications will not be accepted. The proposed timeline is as follows, however please note it may be subject to change. Sifting of applications to take place W/C 3 March 2025, Interviews to take place from W/C 17 March 2025 and results W/C 24 March 2025 Further Information Find out more about Working for DWP. A reserve list may be held for a period of 6months from which further appointments can be made. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk. If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grscabinetoffice.gov.uk stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Infodisclosurescotland.co.uk Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. New entrants are expected to join on the minimum of the pay band. DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidates failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract. Important If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DWPRecruitment.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .