12 Month Fixed Term Contract - Resident Manager - Leatherhead - Monday to Friday 9am - 6pm and 2 Saturdays a month which is 9am - 5pm
Duties/Functions of the role:
1. Conduct viewings booked in by the Customer Hub/Site Team on request and follow through to reservation to ensure optimal occupancy.
2. Communicate confidently with prospective tenants, current residents, all visitors, colleagues, couriers and contractors
3. Ensure current and prospective residents enjoy an exemplary experience from first enquiry to move-in and on to an enduring and sustained residency experience thereafter.
4. Look for ways to do things better, change and explore opportunities to raise expectations and standards.
5. Drive customer/resident satisfaction across all platforms (Zendesk/Google/Homeviews/Hubspot).
6. Meet set budgeted targets for occupancy, pricing, revenue and Net Promoter Scores.
7. Complete Inventory check in and check out reports on homes using Inventory Base.
8. Undertake inspections of both occupied and vacant properties to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues.
9. Manage the Move out process including deposit release via the TDS Custodial scheme
10. Accurately report and record all activity in line with Get Living controls, processes and policies.
11. Ensure 100% accuracy of data recording in Yardi.
12. Attend a...