Customer Service Adviser
Sutton
£18/hr
Start date: ASAP
Full Time: Mon - Fri 36/hrs a week
Hatched Recruitment is working closely with the local authorities and we are looking for a Customer Service Adviser in the Sutton area.
The role will involve office working whilst training with flexibility on hybrid once up to speed.
This role will be a minimum of a 5 month placement in Sutton Council's Customer Experience Contact Centre, the ideal candidates will have the following skill and experience.
Role requirements:
Contact Centre and basic business administration
Dealing with a variety of resident enquiries for services offered by the local authority eg Waste Services, Homeless and Highways.
Managing complex calls and emails in a professional and timely manner
Flexible hybrid working including a minimum of 1-2 days in the office after training.
Desired skills and experience:
Excellent verbal and Digital communication skills
Experience and confidence in using contact centre technology
Experience in a local authority environment
Experience in customer service environment
Local knowledge of Sutton Area would be beneficial