Job summary An opportunity has arisen to become a member of the Facilities Helpdesk team. The post is a permanent part time position. The hours of work are 16:00 to 19:00 You will be working in a small call centre environment dealing with Bed Maintenance and various types of transport requests from the Trust. PREVIOUS APPLICANTS NEED NOT APPLY Main duties of the job Main Duties of the Job Log Bed Maintenance calls to appropriate contractor Book Discharge transport with approprite provider Booking Couriers and Taxi for Trust About us Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available. Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible. All new staff will be subject to a probationary period covering their first six months in post. Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job. Date posted 06 March 2025 Pay scheme Agenda for change Band Band 3 Salary £22,816 to £24,336 a year pa pro rota Contract Permanent Working pattern Part-time Reference number 418-SWIT7770-VR Job locations Luton & Dunstable Hospital, Lewsey Road, Luton LU4 0DZ Job description Job responsibilities The candidate should have good communication & I T skills. The applicant will need a flexible approach and be able to work both, in a team and on their own initiative. The applicant will need to be enthusiastic and adaptable within the Helpdesk and its varied roles. The applicant would be dealing with all types of Estates and transport requests from across the Trust and dealing with the general public as well. They will be working in a busy environment and must be able to prioritise calls and workloads. Please note this vacancy will close before the advertised closing date if sufficient suitable applications are received. Job description Job responsibilities The candidate should have good communication & I T skills. The applicant will need a flexible approach and be able to work both, in a team and on their own initiative. The applicant will need to be enthusiastic and adaptable within the Helpdesk and its varied roles. The applicant would be dealing with all types of Estates and transport requests from across the Trust and dealing with the general public as well. They will be working in a busy environment and must be able to prioritise calls and workloads. Please note this vacancy will close before the advertised closing date if sufficient suitable applications are received. Person Specification QUALIFICATIONS & TRAINING Essential Qualifications GCSE English and Maths Desirable -NVQ level 3 or experience in Customer Care EXPERIENCE/ KNOWLEDGE Essential Knowledge of & ability to use the software program Desirable Experience Switchboard / Call Centre COMMUNICATION SKILLS Essential Good verbal and written skills Desirable Ability to exercise judgement & implement actions Logistics Essential Logistics Background Desirable 2 Years experience Person Specification QUALIFICATIONS & TRAINING Essential Qualifications GCSE English and Maths Desirable -NVQ level 3 or experience in Customer Care EXPERIENCE/ KNOWLEDGE Essential Knowledge of & ability to use the software program Desirable Experience Switchboard / Call Centre COMMUNICATION SKILLS Essential Good verbal and written skills Desirable Ability to exercise judgement & implement actions Logistics Essential Logistics Background Desirable 2 Years experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Bedfordshire Hospitals NHS Foundation Trust Address Luton & Dunstable Hospital, Lewsey Road, Luton LU4 0DZ Employer's website https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)