1st Line IT Field Engineer - Managed Service Provider Location: North Wales Salary: £25k-£30k I’m working with a dynamic Managed Service Provider based in North Wales who are looking to expand their team with a skilled and customer-focused 1st Line IT Field Engineer. About the Role: As a 1st Line IT Field Engineer, you’ll be providing a mix of remote and on-site support to an exciting portfolio of clients within the education sector. This is a great role for someone with experience in technical support, particularly within a Managed Service Provider (MSP) environment, who enjoys working in a fast-paced and collaborative setting. You’ll be the first point of contact for customers, troubleshooting and resolving hardware and software issues, and ensuring that service levels are consistently met. Key Responsibilities: Diagnose and resolve software and hardware issues for clients Log, update, and track tickets using the company’s helpdesk system Perform software installations and deployments Assist with network and infrastructure tasks alongside the infrastructure team Contribute to the development and update of technical documentation Provide exceptional customer service and support to clients What We’re Looking For: Experience in an MSP environment is essential Strong technical knowledge of Windows (W10/11) and OSX/iOS support Understanding of networks, including TCP/IP, switches, routers, and VLANs Proven ability to build strong client relationships Excellent verbal communication skills, able to engage with both technical and non-technical customers Driving Licence required Desirable: Experience in educational IT support Familiarity with Windows Servers 2022, Office 365, Azure, and Google Workspace admin Please apply if you are interested in this role. Job Ref: JH348802