My client, a forward-thinking leader in the insurance industry, is seeking a Senior Commercial Insurance Advisor to join their innovative digital broking team. This exciting opportunity allows you to shape the future of AI-driven insurance, driving seamless self-service and digital-first experiences for customers.
Key Responsibilities:
* Handle customer inquiries via live chat and phone, providing top-tier service
* Manage customer escalations for complex service issues
* Act as the first line of support for team members and provide guidance
* Refine AI Chatbot responses and track customer engagement trends
* Contribute to operational decision-making and improve service delivery
* Lead initiatives to enhance team performance and customer satisfaction
Skills & Experience:
* Extensive experience in commercial insurance with increasing responsibility
* Proven ability to support or mentor small teams in operational or service decisions
* Experience in internal process improvements and customer service strategies
* Strong operational knowledge of commercial product servicing
* Familiarity with FCA compliance and insurance policy management
* Ability to simplify complex insurance concepts for customers
* Adaptability and agility in a fast-paced, digital environment
What next?
Apply...