Main area: Administrative Services
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Shifts are from Monday - Friday and 7.5 hours per day plus a 30 minute break)
Job ref: 321-SW2-6494839-B3
Employer: Oxford University Hospitals NHS Foundation Trust
Employer type: NHS
Site: John Radcliffe Hospital
Town: Oxford
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 24/09/2024 23:59
NHS AfC: Band 3
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
Job overview
Provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit.
Main duties of the job
An exciting opportunity has arisen for an enthusiastic and motivated individual to become part of a friendly team of ward clerks based within the Surgical Emergency Unit (SEU). The successful applicant will be asked to work within SEU F-side, where they will be required to work weekday shifts as part of the administration team to ensure the smooth running of SEU.
The post holder will provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital, be able to accurately record and input data into the Trust's EPR system in a timely manner and file departmental records containing sensitive patient information while maintaining patient confidentiality at all times.
You should enjoy communicating with a wide range of people, be highly organised and have a flexible approach to work. Attention to detail and good keyboarding skills are essential.
As a new member of the team, we offer a supernumerary period of training to help you settle in. We are committed to staff development and we will help you develop your skills for the role, as required.
Detailed job description and main responsibilities
The overall purpose of this role is to provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit.
Main responsibilities
* To be responsible for the reception of patients, relatives and carers and ambulance staff in a calm, professional and polite manner.
* To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital.
* Use tact, diplomacy, understanding and compassion when communicating with patients and visitors who may be distressed.
* To answer telephone calls from referring doctors regarding the admission or transfer of patients to the SEU and ensuring this is communicated effectively to the on-take clinical team.
* Collect personal and confidential information from patients or relatives in order to complete the admissions process.
* To accurately record and input information into the Trust’s EPR system in a timely manner.
* To complete the admissions process within SEU F-side, printing labels and wristbands for all patients.
* Scan patient documentation into correct patient records in EPR in accordance with Trust guidelines.
* To ensure the tracking and requesting of medical notes for SEU patients.
* File departmental records and organise the culling of filed notes in accordance with Trust guidelines.
* To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred.
* Photocopying and other general office procedures.
* To deal with general enquiries to the unit regarding patients, both internally and from external agencies.
* To work as part of the combined SEU team, providing administration cover where necessary.
* To understand own role and involvement in a Major Incident.
* To contribute to own personal development, through attendance at mandatory training and annual appraisal.
* To participate in the induction and training of new members of staff within the team.
Person specification
* Education - Good general level of education, GCSE or equivalent in English.
* NHS experience or experience in customer service environment.
* Excellent communication skills, ability to communicate effectively with individuals at all levels.
* Excellent keyboard skills.
* Ability to prioritise own workload and meet deadlines.
* Ability to work effectively under pressure.
* Able to work without supervision.
* Willingness to attend further training as required.
* Flexibility in approach to work and the changing needs of the service.
* Education - Recognised IT qualification.
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. While COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated.
Probation Period: This post is subject to a 6 month probationary period.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria.
No unsolicited recruitment agency telephone calls or emails.
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