Who will I be working for? Our client is a fantastic business operating within an interesting and rewarding field, contributing to improving patient outcomes. Although the team has grown rapidly over recent years, their 'start-up’ mentality remains and they encourage new ideas, knowledge sharing and suggested process improvements. They work in a fast-paced environment that is subject to constant change - which makes working for them both exciting and challenging. What will I be doing? Account Managers are the principal contact for allocated regional clients and the focus is on great client service, accuracy, and timely delivery of work, relationship building and growth. The role also involves working across all areas of the business. You will frequently work with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop tech capabilities and the Sales & Innovation team to identify opportunities for growth and added value. Specific responsibilities include: Build relationships with clients and key stakeholders, through the appropriate management of their expectations and agreed objectives. Demonstrates a clear understanding of their needs, challenges, and priorities. Ensures each project has a clear strategy in place to achieve growth. Works with key stakeholders to understand pressure points and challenges, alongside wider initiatives and plans. Identify and pursues opportunities effectively. Ensure appropriate conversations happen with clients and key stakeholders to identify their objectives and challenges and develops robust recommendations to achieve or overcome these. Monitor activity data & trends and progress against strategy to mitigate risk. Takes ownership of any challenges and ensure that they are resolved in full, and any learnings shared. Works with wider AM team to identify trends, challenges & opportunities. Share and amplify successes (case studies, testimonials, stats) and aim for high-level client service & satisfaction levels. Ensure surrounding team are provided with accurate and clear instructions. What skills and experience are required? Previous Account Management experience. Planning and organisation: managing tasks simultaneously, accurately, and according to priority. Excellent attention to detail. Experience of interpreting data or willingness to learn. Good working knowledge of Excel. Excellent communication and relationship building skills. Confident presentation skills both in person and via video conferencing. What else do I need to know? This is a full time permanent role. My client operate a hybrid working model. You will be expected to attend their central Oxford office at least once a week. Other benefits include:- 25 days annual leave bank holidays Time in service (up to 5 days extra annual leave, receive 1 day for every year of service over 2 years) 5% Pension Contribution (employer and employee) Private Medical Insurance provided by Healix Free eye test Free flu vaccination Cycle to work scheme Octopus Electric vehicle salary sacrifice scheme Employee Assistance Programme 5x days dependency leave 1x volunteer day per year Training Programme access Incentive scheme - rewarding commercial and non-commercial success We really hope this great role appeals to you and you decide to apply We love hearing from you and really appreciate every single application that we receive. We wish we could respond to your CV personally but due to the high number of responses we receive this just isn't possible. No terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the job. Your data will be treated respectfully and in line with GDPR regulations. Our privacy policy is available on our website.