Job Opportunity: Claims and Insurance Manager at Suttons International Location: Widnes (Hybrid) Salary: Up to £45k The Role As Claims & Insurance Manager, you will help drive and support the business in the management of damage, contamination and environmental claims against the business as well as recovering costs related damage to the Companys assets from customers and/or suppliers. This is a highly accountable, commercial and important role, with a focus on helping the Company protect its assets and interests. This position provides the opportunity to play a key role in claims management across a complex business. Your expertise and drive will add significant value to the organisation across many operational scenarios. Key Accountabilities You will be the insurance specialist, managing claim activities day to day in relation to our global operating footprint and fleet (above and below excess levels) Managing and maintaining internal relationships with Operational, Technical and other support functions, ensuring claim related matters are managed effectively and efficiently Managing and maintaining external relationships with our Insurance provider, customers and suppliers to ensure the company receives the best possible support and responsiveness to resolve ongoing issues within the claim lifecycle Support and engage relevant stakeholders in relation to insurance and legal matters, including but not limited to proactive escalation of issues & renewal related matters Managing and tracking the internal operational reporting of Claim related matters Ensuring transparent cost collection and recovery for all damage related incidents, whether directly or from our insurers depending on whether they are below or above insured excess levels Working with our internal support functions ensuring review and investigation of all incident related costs, their documentation and recovery Monitor and review internal processes linked to claims and damage related matters, making recommendations for improvement where required Review and improve processes, procedures and SOPs in relation to insurance matters Key point of contact for Incident Management related activities and with insurers Assist with training insurance related topics, across the business Route cause analysis and incident reduction activities Skills & Experience A dynamic professional, who must demonstrate knowledge of insurance processes, possess a passion for excellence, analytical interpretation and oversee management and claims delivery Good knowledge of legislation and regulation including principles of insurance and the insurance marketplace Current up to date knowledge of claims practice and management 5 years experience in a claims handling role overseeing insurance related claim activities Ability to interpret claims trend analysis and make recommendations on continuous improvements Experience liaising with peers and specialists on insurance matters Good business acumen, the ability to balance creativity with commercial delivery Ideally you will have experience of insurance claims / working within a logistics based business Knowledge of shipping terms and conditions would be an advantage. Excellent communication skills, both written and verbal Able and willing to travel to customer sites, suppliers and other offices (UK and Overseas) (5-10%) IT Literate - Microsoft Office (Outlook, Word, PowerPoint and Excel) Ability to prioritise, work to tight deadlines Ability to establish, influence and maintain good working relationships at all levels. Benefits Flexible hybrid working Competitive salary Holiday allowance of 25 days plus Bank Holidays Buy/sell holidays option Pension scheme Bonus potential Free onsite parking Enhanced Maternity and Paternity leave Employee Assistance Programme (EAP) and Health Support Birthday off Long-service rewards Refer a Friend scheme Various company discounts and perks ADZN1_UKTJ