Customer Service Coordinator / Complaints Coordinator (Housing)
Hemel Hempstead, Hertfordshire (Hybrid Working)
£29,486 Per Annum Plus Benefits
Fixed Term Contract - 12 months
Full Time, 37 hours per week (Flexibility available)
We have an opportunity for a Complaints Coordinator to join our Customer Insight and Engagement team.
As a Complaints Coordinator you will play a crucial role in helping us meet our promises to our customers. You will proactively support with responding to customers regarding the status and resolution of their complaints and effectively collaborate with Complaint Investigators to document and distribute actions and lessons learned.
Other Responsibilities:
* Setting out timelines and monitoring progress of completion of various actions relating to complaints, learnings, or publication recommendations from the Housing Ombudsman.
* Efficiently processing and managing a high volume of complaints correspondence, ensuring all records are accurately updated and filed to support investigators.
* Contributing to delivering our customer ambition to improve customer experience by preventing complaints escalating by ensuring our promises are met.
Requirements:
1. Experience in a similar administrative role
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