Position Title: Head of Maintenance
Location: Bracknell (hybrid working)
Salary: £50,000 - £60,000 per annum
Capstone have partnered with a leading provider of residential care and supported living services for people with learning disabilities, autism and mental health conditions. They are looking to hire a Head of Maintenance, fully responsible for maintaining the entire property portfolio, including planned, response, and emergency maintenance.
Purpose of the Position:
* Ensure and uphold the highest possible standards for the built environment, external areas, and garden spaces.
* Develop and maintain effective communication with staff, service users, visitors, and contractors.
* Manage maintenance activities in a cost-effective manner.
* Serve as the Health & Safety lead for statutory compliance across all properties.
* Ensure all service users' environments and personal equipment are maintained to the highest standard.
* Oversee the maintenance and repair of all properties and equipment.
Principal Responsibilities & Duties:
* Lead the day-to-day management and coordination of the Maintenance Team and Lead Operatives.
* Conduct regular visits to properties to ensure high-quality living environments.
* Oversee financial planning, including budgeting, procurement of third-party services, and controlling expenditure for maintenance teams.
* Plan, program, and control works carried out by maintenance operatives and external contractors to ensure a high standard of work.
* Engage with external contractors to ensure value for money and resident-focused services.
* Oversee and manage Out-of-Hours callouts and overtime coordination.
* Provide technical advice to the team on property repair issues.
* Recruit and provide training to the Maintenance Department for current and future tasks.
* Ensure compliance with Health & Safety through training, toolbox talks, and providing adequate PPE.
* Ensure compliance with Water Hygiene and other property-related regulations.
* Regularly communicate with team members and support staff.
* Be the primary point of contact for the Operations and Referrals Teams regarding building upkeep and service user needs.
* Ensure properties meet local Environmental Health Department standards and other relevant regulations.
* Oversee structural modifications, ensuring compliance with Building Regulations and Planning Legislation.
* Ensure relevant checks and services are performed according to company policies, and maintain proper records and documentation.
* Use personal protective equipment when necessary.
* Assist in the induction and familiarization of new properties.
* Comply with organizational standards, policies, and Health & Safety regulations.
* Report defects, damage, theft, breakages, or hazards immediately.
* Maintain confidentiality and respect the individuality of service users.
* Perform other duties as required.
Personal Specification:
Qualifications:
* At least 15 years of experience in the construction or property industry.
* A recognized Health & Safety qualification at a higher level than basic.
* (Desirable) A recognized professional qualification, such as RICS.
Knowledge and Skills:
* Minimum of 5 years of experience in a maintenance management role.
* Experience in maintenance management within care, social care, or healthcare, for a minimum of 3 years.
* Strong understanding of Health & Safety legislation, particularly in the context of building maintenance.
* Proficient in using computer systems, including Microsoft Outlook, Excel, and Word.
* Familiarity with building and property-related statutory documents such as Building Regulations and the Planning Act.
* Experience with budgeting and financial control on building and maintenance projects.
Personal Competencies:
* Willingness to travel to all properties within the portfolio.
* Ability to work independently, using own initiative with minimal supervision.
* Proven experience in leading and motivating teams, managing underperformance, and recognizing achievements.
* Excellent communication skills, both verbal and written.
* Comfortable working in and around service users' living environments.
* Ability to work effectively with individuals who may display challenging behaviors.
* Full, clean driving license.
* Willingness to undertake relevant training and obtain additional qualifications as necessary for the role.
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