Marketing Executive – CRM
Wednesfield,Wolverhampton
Full Time
Salary £24,000 - £45,000
At The Big Phone Store, we don’t just recycle phones – we’re shaping a greener, more sustainable future. From solar-powered operations to eco-friendly packaging, we’re committed to reducing waste and protecting the planet. But our impact goes beyond sustainability—we’re also building a high-performance, diverse, and inclusive team where people from all over the world thrive.
We are proud to have a team that includes colleagues from the UK, Canada, Poland, Pakistan, India, Lithuania, Finland, Czech Republic, Romania, Jersey, and beyond. No matter where you’re from or who you are, you’ll find a place here. We honour pronouns, support the LGBTQIA+ community, and value people for their skills, passion, and individuality—not labels.
We’re on our way to becoming a household name in the tech and sustainability space—come and be part of this exciting journey!
The Role:
As a Marketing Executive in our CRM team, you’ll take the lead in enhancing customer engagement, driving retention, and managing data-driven campaigns that build long-lasting relationships with our customers. You’ll have the autonomy to create, execute, and optimise CRM strategies, leveraging customer insights and data to deliver personalised experiences and improve customer loyalty. This is a crucial role in shaping the way we connect with our customers, and you’ll be at the heart of the action!
Skills Can Be Taught. Drive Can’t.
We can teach you how to do the job, but we can’t teach you to be motivated, hardworking, or hungry for success. That has to come from you.
We are shown how to achieve. Whether we do it? That’s on us.
Why You?
✅ You’re a driven marketer with experience in CRM, customer loyalty, and data-driven marketing.
✅ You understand the power of customer insights and are passionate about using data to drive decision-making.
✅ You thrive in a high-accountability, results-driven environment and are eager to make an impact on customer engagement and retention.
✅ You have experience in creating tailored marketing campaigns that resonate with customers and drive results.
What You’ll Do:
• Develop, execute, and optimise CRM strategies that drive customer retention, engagement, and loyalty.
• Manage and analyse customer data to create personalised and impactful marketing campaigns.
• Segment customer audiences and deliver targeted communications across multiple channels (email, SMS, etc.).
• Collaborate with teams to ensure customer touchpoints are seamless and consistent.
• Monitor campaign performance, assess customer feedback, and adjust strategies to improve outcomes.
• Stay updated with the latest CRM tools, technologies, and best practices to enhance customer experience.
• Work closely with the marketing and product teams to align CRM strategies with overall business goals.
Why Us?
High-performance culture—We don’t do coasting or mediocrity. If you’re great, you’ll thrive.
Diverse & inclusive team—Your background, identity, or labels don’t matter—your talent does.
Real impact—Every role here—from CRM to repairs—helps keep quality electronics in use and out of landfills.
Sustainability-focused—We don’t just talk about being green; we innovate and take action.
Career growth—Promotions are based on impact, not tenure.
Hybrid work? Here’s how we do it: Some roles may offer hybrid flexibility, but only after 6 months of proven performance. Others require full in-person collaboration to deliver the best results.
If you’re ready to challenge yourself, grow fast, and be part of something big—apply now.
Company Perks:
• Permanent role with the fastest-growing sellers of refurbished electronics
• Industry sector – Recession Proof
• Staff discounts
• Pension Scheme
• Days out and other social events
• Free onsite parking
• Equal Opportunities employer, fully committed to diversity, equality, and inclusion since 1999
• Birthdays off and paid for without having to use entitlement after year 2
• Up to 28 days of paid holiday
• One extra day holiday rewarded for every year of service from year 2
• LGBTQIA+ employer