Junior IT Support/Associate Technology Delivery Analyst
Job Title: Junior IT Support/ Associate Technology Delivery Analyst
Level: Entry/Junior
Company: Interpublic GIS (UK) Limited
Location: McCann Manchester (Macclesfield)
Reporting to: IT Services Manager
Department: IT
We are looking for a Junior IT Support/Associate Technology Delivery Analyst to join our in-house IT team at McCann Manchester. This role involves providing first-line support to users and assisting the IT Services Manager with administrative tasks.
The Role
As a Junior IT Support/Administrator, you will:
* Answer support calls, collate data, and raise support tickets.
* Assist with SOX (Sarbanes–Oxley) compliance (knowledge of this is not essential).
* Maintain and create user guides.
* Create purchase orders and liaise with suppliers.
* Perform ad-hoc administrative duties.
* Troubleshoot basic support issues and help provide solutions.
* Provide proactive support to users.
* Pursue self-development opportunities within the company.
* Review performance and personal development jointly with your line manager.
* Perform other duties as assigned by management.
Key Behaviours and Competencies
* Excellent communication skills (both written and verbal).
* Adherence to IT policies and processes for consistent quality of service.
* Strong problem-solving skills.
* Able to contribute positively to the team culture.
* Desire to gain knowledge and develop skills.
* Efficient and courteous communication focused on customer service.
Skills and Experience
* Some experience in IT troubleshooting and support (useful but not required).
* Some experience in administrative duties (useful but not required).
* A methodical and logical approach to situations.
* Awareness of the following systems/applications:
o Windows
o Mac OS
o Office 365
o Mobile Operating Systems
o Microsoft Teams
We, Interpublic Group (IPG), are an equal opportunity employer and value diversity at our company. We do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, sexual orientation, age, marital status, veteran status, or any other basis prohibited by law.
Seniority Level
Entry Level
Employment Type
Full-time
Job Function
Information Technology
Industries
Advertising Services
#J-18808-Ljbffr