Job summary We are recruiting for two Service Co-Ordinators who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. We are recruiting two service coordinators within Unplanned Care, in our Renal and Respiratory services. You will support the Service Manager in the management of all aspects of the Services, including performance management and will be directly responsible for the management and co-ordination of secretarial and administrative staff within the Directorate. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job Alongside clinical leads and your Service Manager, you will plan and operationalise outpatients and diagnostic services in line with clinical staff job plans. Monitoring of activity, workload and performance. Advising the ServiceManager/Head of Operations/Lead Clinicians of areas of concern/under performance. You will participate in the inputting of demand and capacity modelling for the service in conjunction with the Service Manager to support performance sustainability for RTT wait times. You will work collaboratively with clinicians to draft patient experience responses. You will support the Clinical Director, Service Manager and Lead Nurse with our quality and safety agenda, to achieve an 'Excellence' status for your service area. To undertake these duties without direct supervision, working within broad procedural guidelines. About us At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Date posted 09 January 2025 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year per annum Contract Permanent Working pattern Full-time Reference number 361-6876079 Job locations Lister Hospital Corys Mill Lane Stevenage SG1 4AB Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person Specification Previous Experience Essential Staff management, including sickness absence, appraisals and performance Team working Desirable NHS experience Financial and activity management Project Work Close working with senior managers and/or clinicians Skills Essential Excellent communication and presentation skills Excellent verbal/written and interpersonal skill Ability to work independently and as part of a team Practical and creative approach to problem solving Ability to meet deadlines and manage varied workload Ability to work well under pressure Understand and practice confidentiality, tact and diplomacy Ability to resolve conflicts Ability to communicate with and get on with a wide-range of people from all disciplines Knowledge Essential Computer literacy including Microsoft Word, Excel, Access, Outlook, performance and change management Desirable Current NHS issues Budget setting Lorenzo, CRIS or similar patient access systems Qualifications Essential University Degree or equivalent experience Management qualification or equivalent experience Desirable Evidence of continuing development Person Specification Previous Experience Essential Staff management, including sickness absence, appraisals and performance Team working Desirable NHS experience Financial and activity management Project Work Close working with senior managers and/or clinicians Skills Essential Excellent communication and presentation skills Excellent verbal/written and interpersonal skill Ability to work independently and as part of a team Practical and creative approach to problem solving Ability to meet deadlines and manage varied workload Ability to work well under pressure Understand and practice confidentiality, tact and diplomacy Ability to resolve conflicts Ability to communicate with and get on with a wide-range of people from all disciplines Knowledge Essential Computer literacy including Microsoft Word, Excel, Access, Outlook, performance and change management Desirable Current NHS issues Budget setting Lorenzo, CRIS or similar patient access systems Qualifications Essential University Degree or equivalent experience Management qualification or equivalent experience Desirable Evidence of continuing development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name East and North Herts NHS Trust Address Lister Hospital Corys Mill Lane Stevenage SG1 4AB Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)