Description: Our client based in Cambridgeshire require German Customer Service Advisors Job Role: • Answering customer queries and processing incoming customer requests via phone • Making outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution. • Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times. • Ensure a proactive, flexible and positive approach at all times when handling customer requests. • Keep up to date with processes, and ensure a thorough understanding of, the company’s business structure and product portfolio. There is no requirement to give advice on specific product recommendations. Candidate Profile: • Passionate about delivering excellent customer service. • Must be fluent in both oral and written English and German. • Excellent IT skills. • Knowledge of sales process and ordering systems is desirable but not essential. This role involves a mixture of home and office working, however we do ask that candidates are able to commute to our St Neots Office. Shifts and Salary X10 - 5 week rotation (Late Sat) - £26,575 Week 1: Monday to Friday. 07:00 – 15:15 Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00 Week 3: Monday to Friday. 11:00 – 19:15 Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45- 18:00 Week 5: Monday to Friday. 11:45 – 20:00 X6 - 5 week rotation (Standard) £26,500 Week 1: Monday to Friday. 07:00 – 15:15 UK Time Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time Week 3: Monday to Friday. 11:00 – 19:15 UK Tim Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time Week 5: Monday to Friday. 11:45 – 20:00 UK Time Experience the flexibility of our hybrid working model, with only one day per month required in the office. Requirements: Candidates must be fluent in english and german Offer: €30.2k per year