We are looking for an adaptable problem solver who takes initiative to ensure guests have a great experience. Someone who can manage a team in a fast-paced service role, all while bringing the Moxy brand to life, creating a fun and relaxed environment that makes guests feel at home.
Main Tasks and Responsibilities
* Assist the Assistant Captain in ensuring the smooth and efficient day-to-day operations
* Assist in providing staff with ongoing coaching, training, and development
* Customer service, guest relations, and creating positive guest experiences
* You will be updated on the hotel's forecast and what’s going on in-house and in the neighbourhood
* Managing Food & Beverage outlets the Moxy way
* Manage hotel room inventory and checking guests in/out the Moxy way
* Follow all food safety, licensing, and health & safety policies to work safely
* Promote & support the Moxy brand and the Marriott Bonvoy loyalty program
We’re Looking for Someone with Moxie, Which Is All of These Things:
* Have high energy and a fearless do-it-yourself attitude
* Good with people and enjoy chatting with guests
* Skilled multitasker who can balance hard work with great service
* Know being relaxed isn’t the same as being lazy
* Clear communicator fluent in English (and other languages a plus!)
Useful Experience
* Must have experience within the service industry
* Must have experience of team management
* Must have experience of a property management system such as Opera
* Knowledge of POS systems such as Micros
* Knowledge of food safety & licensing laws
* Personal experience of travel & travel industry
Benefits for You!
* Health Cash Plan
* Discounted room rates for you, as well as your friends and family, at Marriott hotels worldwide
* Discount on food & beverages at Marriott hotels worldwide
* Enhanced maternity/paternity/adoption pay
* Twenty-eight holidays (annually increasing to max thirty-three holidays) pro-rata
*A personality assessment can be part of the recruitment process*
Location: United Kingdom, Edinburgh Airport
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