Career Level: 11S IntermediatePosting Date: 4 Nov 2024Are you a sociable and outgoing problem solver who likes to interact with customers to figure out issues and improve their use of a system? Do you have a passion for technology, with a keen aptitude of learning how to use a software quickly and being able to exhibit to clients just how much it can do? Well this may be the role for you!This is a brand new position within our helpdesk function that has just opened up. You will be joining an established team with a top level product, fantastic culture and a great list of benefits too. CSY (part of the ClearCourse Group) is a well-regarded, software creator that provides systems and e-commerce web sites to retailers.Key responsibilities:Taking customer support callsDiagnosis of hardware and software issues over the phone and via remote accessAssisting customers to resolve software and hardware problems.Liaising with other departments to assist with resolving customer issuesExperience required:A sound understanding of IT hardware and softwareExcellent communication and customer service skillsExcellent problem-solving skillsAbility to use own initiativeAble to work in a teamA patient and organised approachAbility to meet deadlines and prioritise workloadAble to work under pressureA willingness to keep up to date with IT developmentsExperience of EPOS systems an advantageSchedule:Monday to FridayWeekend availabilityExperience:IT Support: 1 year (preferred)Work Location: In personIf you want to be a part of a fast-growing PE-backed organisation - APPLY now!