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Customer Resolutions Coordinator, Redditch
Client:
Arcus FM
Location:
Redditch, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
832f526668a1
Job Views:
3
Posted:
18.04.2025
Expiry Date:
02.06.2025
Job Description:
Overview: Due to continued growth, we have several newly created Customer Resolutions Coordinator roles, based at our Redditch site on a permanent basis.
Responsibilities:
1. Your communication skills will be second to none, as you’ll be the first point of contact for all escalations and complaints for our internal and external customers.
2. You’ll have excellent organisation and prioritisation skills, as you’ll manage the end-to-end work order complaint/escalation journey ensuring it’s resolved within the agreed SLAs.
3. You’ll have exceptional administrative and time management skills as you’ll be receiving, responding, and managing requests via various channels such as calls, emails, or phone.
4. You’ll have excellent attention to detail skills as you’ll be updating all systems with relevant notes and progress updates, so your colleagues are able to pick up and run with it if required.
5. You’ll be a solution focused individual as you’ll be able to identify root causes and provide solutions to recurring issues.
Qualifications:
1. You’ll be a confident, self-motivated, empathetic individual with strong communication skills.
2. You’ll be detail conscious with a strong focus on achieving a high level of customer service.
3. You’ll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.
4. This is a 40-hour per week role, working between 7am – 7pm 5 days out of 7 days, therefore flexibility is required.
5. For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!
In return for your hard work we would offer you:
1. Salary: Up to £27,846 per annum, depending on experience
2. Up to 4% discretionary bonus scheme, subject to achievement of targets
3. 25 days annual leave + Bank Holidays
4. Generous contributory pension scheme of matched contributions between 5% and 6%
5. Life Assurance
6. Learning & Development opportunities
7. Funded Training Sponsorship Scheme
8. Cycle to Work Scheme
9. Healthshield Scheme
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation. To be considered for this position please submit your application via the 'apply' button.
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