Would you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Services Engage team
The Engage department is made up of four teams, each focusing on different areas of Tech and Services. The team you will be a part of is Tech Group, meaning you will mostly interact with Architecture Services (AS), Advisory and Office of the CTO (OCTO).
Success. The Softcat Way.
Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.
As part of the Engage department – specifically the Tech Group Resource Planner, you'll be supporting members of Tech Group to proactively allocate and organise incoming projects to the best resource, ensuring that the workload is balanced across the available team members to make sure customer deadlines and expectations are met.
As Services Engagement Resource Planner, you'll be responsible for:
* Managing Tech Group opportunities and to respond to internal queries and project requests
* Advising internal customers on the correct resource for a project, being either an internal resource or third party
* Aligning and logging projects to allow Tech Group resource to keep track of their opportunities
* Understanding and maintaining a log of Tech Group skills to accurately align internal resource
* Ensuring the Tech Group team members you have aligned have the appropriate skills to meet internal/external customer expectations
* Collecting the correct data, whilst logging requests. This data will be used for monthly reporting
* Learning the technical concepts and skills used by the Tech Group team
We'd love you to have
* Strong planning, organisation, and administration skills
* Excellent communication skills and ability to build rapport, with a focus on customer service
* A desire to learn and understand information technology as well as the ins and outs of Tech & Services and Engage
* Ability to multi-task and work well under pressure
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
* Hybrid working – 2 days in the office and 3 days working from home
* Working flexible hours - flexing the times you start and finish during the day
* Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!