Customer Service Representative Premium Support with German Language and English - Poole
What we offer you as a Customer Service Representative/ Advisor:
1. Office-based at our fantastic centre located between Bournemouth and Poole.
2. Permanent Contract of Employment
3. Salary: £26,394.66 per annum and an opportunity to earn an additional £1066.67 annual performance-based bonus.
4. £500 joining bonus as a thank-you for joining Conduent!
5. Guaranteed 40 hours per week – 7:30 to 16:00 Sunday – Thursday. 1 in 4 Fridays and Saturdays worked on a rotation basis between 9:00 17:30.
6. Full training – you just need to be tech-savvy and our trainers will do the rest!
During your working day you will:
1. Provide inbound customer service in German via Phone, Chat, and Email around Android apps and hardware, mobile/desktop, payments, cloud storage, accounts, and other end-user issues.
2. Work on our clients’ modern systems, databases, and applications with access to exciting new technology from this leading global technology brand.
3. You will have continuous support from our teams of Expert Agents dedicated to help you at any point during your working day.
What we are looking for:
Technical Knowledge:
1. Knowledge of Android OS and/or iOS
2. Knowledge and experience using Cloud storage services is desirable
Communication & Customer Support:
1. Excellent customer service skills, with a good grasp of understanding customers’ needs by asking appropriate probing questions and who thrives in a team environment.
2. Excellent verbal, written, grammar, and interpersonal communication skills in German & English.
3. Strong attention to detail, and the ability to communicate in a clear and simple manner, with a proper dose of empathy. A patient, exceptional listener who enjoys problem-solving and educating others.
Why join us on Customer Service?
1. Excellent inductions, paid training, and ‘on the job’ support, all you need is to be PC literate.
2. Outstanding internal development opportunities for our employees. You can become an advanced level agent or join a function such as Workforce Management, Team Leaders, Trainers, and Quality Coaches! In the last year, 100% of our promotional roles were filled internally – Your opportunities are endless!
3. We have a truly international workforce and are very proud of our engaging workplace.
The extras:
1. 28 days paid holiday per annum inclusive of bank holidays, increasing with length of service.
2. It’s never too early to start saving for the future with an automatic workplace pension.
3. Life Insurance, Dental Benefits scheme, and Free Eye Tests.
4. We take well-being seriously, so you have an Employee Assistance Programme available to you and your immediate family members 24/7.
5. Lots of internal promotion opportunities, Apprenticeship Programmes, and free access to our global Learning@Conduent platform.
6. It’s not all about work! We have a dedicated social committee with a huge variety of activities including; Hiking club, 5 aside football team, charitable initiatives, yoga, language learning, and many more.
7. Know someone who is looking for a job? You can earn an additional £1500 for every person you refer that joins Conduent!
If you like the sound of a dynamic, international environment and you take pride in providing outstanding customer service, come and join us at Conduent!
Join us as a Customer Service Representative / Advisor Premium Support at Conduent call centre in Poole.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 40 per week
Salary: From £26,394.66 per year
Benefits:
1. Flexitime
2. Language training provided
3. Referral programme
Schedule:
1. 8 hour shift
2. Flexitime
3. Monday to Friday
4. Weekend availability
Supplemental pay types:
1. Bonus scheme
2. Performance bonus
Work Location: In person
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