Job Description
Product Support Manager EMEA
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Overview
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. As a trusted partner for customized solutions, we support numerous markets globally.
Responsibilities
* Manage the Product Support Team to maximize customer service and satisfaction.
* Schedule Sales & Applications Engineers for optimal coverage.
* Assist with complex technical inquiries and develop a long-term strategy for continuous improvement.
* Define and track key performance indicators (KPIs) and report them to stakeholders.
* Participate in tradeshows and conferences and interface with marketing to ensure EOs service leadership.
Qualifications
* Degree in engineering, physics, mathematics, or hard science.
* Minimum three years experience in technical sales and/or product support.
* Proficiency in key optical engineering and physics concepts/optics industry experience preferred.
* Knowledgeable about sales and support processes.
* Proven leadership ability and strong organization skills.
* Excellent communication and presentation skills, both written and verbal.
* Travel willingness.
What We Offer
* A versatile and challenging position alongside a highly competitive employment package.
* Opportunity to work with highly motivated, self-driven, and open-minded people.
* Range of employee benefits including company pension scheme, private medical & dental insurance, and extensive training and development opportunities.