TheroleoftheDigital ServicesAccessManageristodesign,refineandownthebusinessprocessessurroundingtheaccess toclinicalandnon-clinicalinformationsystemstoeligibleTrustUsers.TheDigital ServicesAccessManagerwillensurethe processes for granting access to information systems are robust, efficient, timely and secure. This role incorporates the day to day management and responsibility of the Registration Authority function which issues and supports Smartcards for NHS digital applications. The post holder will line manageateamofRegistrationAuthorityAgentsandsupportstaffwhowillberesponsiblefortheregistration, maintenance and support of user accounts in the organisation.
The Digital Services Access Manager will review and refine all elements of user-facing and non-user facing processes for therequesting,set-up,issuance,support,andmaintenanceofuseraccountsforNHS digital supportedsystemsandensure associated business processes are:
· Robust
· Effectiveandtimely
· Alignedwithanydownstreamsystemdependencies
· Welldocumented
This role will involve both operational and project management with the postholder able to manage multiple priorities and projects. The overall aim of this role is to rationalise the number of user facing processes to request accessor achangetoanInformationSystemaccountandto automatethe creationandmaintenance of user accounts, minimising manual administration.
Education/ qualifications
· Educated to Masters level or equivalent experience.
Knowledge and experience
· Significant experience of working in a Registration Authority role
· Significant experience of working in a highly integrated environment
· Evidence of having worked to documented standards
· Knowledge of legislation regarding NHS Information Governance
· Significant experience of developing and implementing IT solutions within complex settings such as the NHS
· Proven systems and process analysis
· Significant experience of working with others at all levels and with a range of backgrounds
· Significant experience of business process analysis and optimisation
· Demonstrated significant experience in a multi-dimensional role, including the capacity to coordinate people and tasks in a dynamic environment.
Skills, abilities and attributes
· Proven data analysis skills, in particular high level skills in the use of Excel
· Proven Issue/Problem investigation and resolution skills
· Must be able to prioritise workload
· Must be able to work in a busy pressurised environment
· Must be able to work to set procedures maintaining accurate records
· Tenacity in pursuing an objective to its conclusion and bringing others along
· Attention to detail
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
To view the main responsibility, please see the attached the Job Description and Person Specification.
This advert closes on Tuesday 24 Sep 2024