* 4 days 18:00 - 22:00 Working from home - Flexibility required due to workload demand particularly at weekends
* Site based first 6 weeks 10:00 - 14:00 for training
We are currently seeking a highly organised and self-motivated Part Time Technical Coordinator to join our dynamic team at Merville Barracks, Circular Road South, Colchester. As a Technical Co-ordinator, you will be instrumental in managing both planned and reactive maintenance tasks, ensuring the smooth operation of facilities services. This is an exciting opportunity to be a key part of our team, responsible for task scheduling, administration, and ensuring all work is completed in line with service agreements and quality standards.
What you’ll do:
* Assist in receiving, assigning, supervising, and ensuring successful completion of all planned and reactive maintenance tasks in line with the payment mechanism.
* Plan, schedule, and administer task allocation to ensure completion.
* Extract accurate information from nominated callers and documentation to process requests efficiently.
* Adapt and respond to changing priorities while carrying out duties.
* Liaise with the Service Delivery Team to ensure smooth processing of quotations, purchase orders, completions, invoices, and remedial works.
* Maintain accurate records of live and paid work, and document service failures in accordance with the Payment Mechanism and Quality Assurance Processes.
* Administer the CAFM system to monitor all reactive maintenance tasks, ensuring all relevant amendments and notes are logged.
* Support the procurement of materials via SAP as required, in line with Technical Officer guidelines.
* Ensure all self-delivered Planned Preventative Maintenance (PPMs) are entered and scheduled correctly in the CAFM system.
* Monitor task progress and provide timely updates and escalation for tasks likely to exceed reactive maintenance caps.
* Provide supporting evidence for Barrack Damage claims, including engineer photos.
* Assist with invoice queries and provide timely data to finance teams.
* Coordinate remedial works for PPMs and arrange for external contractors as necessary.
* Offer business-wide administration support, including minute-taking, filing, postal administration, reporting, and procurement of materials (stationery/PPE).
* Raise Purchase Orders for materials and sub-contractors in line with task requirements.
* Ensure all tasks are completed within the required Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
* Follow Sodexo processes, procedures, and policies to maintain high standards.
* Build and maintain excellent relationships with both internal and external clients.
* Participate in team briefs, huddles, and meetings to stay updated on operational requirements.
* Attend performance development reviews to discuss job standards and development activities.
* Maintain a clean, tidy, and safe working environment at all times.
* Ensure effective communication with your line manager, team members, customers, and client organisations.
* Meet all Service Audit requirements for the Contact Management Helpdesk.
What you bring:
* Experience of operating within a diverse defence engineering and FM environment.
* CAFM experience.
* Must work well within a team and be able to make decisions based upon own knowledge and initiative.
* Must have strong IT skills, be proficient in Microsoft Office and familiar with Data Base type software.
* Proven experience in an Engineering Administration role with a proven track record in Facilities Management.
* A strong foundation in education, with GCSE passes in Maths and English.
* Be flexible to work outside core hours when required.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
* Employee Assistance Programme for personal, legal, and financial advice.
* 24/7 virtual GP & lifestyle rewards.
* Discounts for you & family.
* Financial tools & retirement plan.
Ready to be part of something greater? Apply today!
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