Service Advisor - Thrive Group
We are seeking a skilled Service Advisor to join our team on a permanent basis in Bath.
About the Role:
As a Service Advisor, you will work within a fast-paced and friendly environment, providing exceptional customer service while ensuring the smooth operation of vehicle repairs and maintenance.
* Greet customers bringing in their vehicles and engage with them to understand their concerns and requirements.
* Assess and diagnose vehicle issues, communicating clearly with customers and technicians to ensure accurate repair estimates and efficient work flow.
* Develop strong relationships with customers, building trust and loyalty through effective communication, transparent pricing, and timely delivery of services.
Key Responsibilities:
* Provide expert advice on vehicle maintenance and repair, recommending necessary services to customers.
* Maintain accurate records of customer interactions, vehicle history, and repair data.
* Collaborate with technicians to prioritize repairs, manage workload, and ensure high-quality results.
Requirements:
* Minimum 1 year experience as a Service Advisor or equivalent role in the automotive industry.
* Demonstrated ability to work in a fast-paced environment, managing multiple tasks and prioritizing customer needs.
* Strong communication and interpersonal skills, with a focus on customer satisfaction and loyalty.
What We Offer:
* A competitive salary of £28,000 - £32,000 per annum, dependent on experience.
* Ongoing training and development opportunities to enhance your skills and knowledge.
* A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.