Job Summary
The Radiology directorate has a vacancy for Radiology Clerical officer to perform clerical duties including Reception, scheduling appointments both electronically and via telephone, liaising with patients and other Trust staff in the clerical offices across 4 sites.
The candidate must be enthusiastic, motivated and able to work as part of a team or individually to meet strict deadlines.
The main roles will be to schedule appointments for X-Ray, Ultrasound, MRI, Fluoroscopy and C.T. using the Trust's I.T system. The applicants must have excellent communication skills, telephone manner, and ability to work under pressure to strict deadlines with accurate I.T skills.
The post holder will be required to work with patients verbally over the telephone ensuring accurate information is communicated in a clear empathetic manner.
The candidate must be able to manage their workloads and be flexible to work in any area as the service demands across the four sites.
Working Hours are Saturday afternoons 13:15 to 19:15.
Main duties of the job
1. Reception and registration of patients, checking personal details and inputting patient information into the hospital computer.
2. Making appointments using the electronic appointment IT System, typing and processing patient documentation.
3. Making appointments/tasks using outlook for consultants.
4. Assisting other members of clerical staff to cover sickness, annual leave, etc.
5. Taking telephone calls and following up enquiries from patients, clinics, wards and general practitioners.
6. Updating and maintaining the Patient Tracking List (PLT).
7. Contact patients via telephone and internet for appointments.
8. Receive and relay messages both written and spoken.
9. Collating material for MDT Meetings.
10. Assisting with the referral materials to outside agencies.
11. Undertake Ad-hoc duties as required.
Qualifications
Essential
* GCSE or NVQ Level 2 or recent equivalent experience.
Desirable
* Experience of working in the NHS.
Personal Attributes
Essential
* Excellent time management and organisational skills.
* Polite, friendly and welcoming manner.
* Methodical and able to work to tight deadlines.
* Able to undertake tasks involving frequent light or moderate physical effort.
Desirable
* Work flexibly across site and extended hours including weekends and Bank holidays.
* Ability to work alone.
* Ability to work under pressure and maintain a professional approach.
* Support patients and colleagues.
* Self-motivation and enthusiasm.
Knowledge and Skills
Essential
* Good written and communication skills.
* Excellent telephone manner.
* Awareness of customer care and dealing with complaints/conflict.
Desirable
* Legible handwriting.
* Knowledge of the Trust's rules regarding confidentiality.
* Knowledge of the Trust's procedures for handling complaints.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Wirral University Teaching Hospitals NHS Trust
Address: Arrowe Park Hospital, Arrowe Park Road, Birkenhead, CH49 5PE
Employer's website: https://www.wuth.nhs.uk
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