Do you have commercial technical knowledge within the gas heating and renewable energy industry? Are you an engineer looking to move into an office-based role, or do you want to grow and develop your current skills with a global manufacturer?
Our role could be right for you...
Job description
The Technical Advice and CCT Specialist is expected to have excellent commercial knowledge of the heating and renewable industry to enable telephone and online pre and post-sales technical support to all stakeholders. Managing all requests for support in guidance and assistance on the full Ariston UK Ltd product portfolio through clear, concise information.
The core objective will be to achieve servicing excellence in the 2nd line support function across Ariston UK Ltd product range, through in-depth technical knowledge and awareness of all products, managing technical enquiries related to design, performance, approval, production, and operation.
Job responsibilities
1. Achieve service excellence in 2nd line support across both the UK and Ireland, through telephone and online technical support pre and post-sales to all stakeholders.
2. Provide support and guidance on the full Ariston UK product portfolio, with clarity and attention to detail.
3. Identify technical and quality issues that solve enquiries both internally and externally as necessary.
4. Prioritise workload independently between telephone and email communications.
5. Demonstrate customer service excellence across all communication channels, with active listening and a patient, empathetic approach.
6. Drive customer satisfaction through a measured approach, problem solving, and solution finding to ensure customer service excellence consistently.
7. Experience in the full Microsoft Office suite, including Excel and PowerPoint, with the confidence to review, input, and extract information.
8. Maintain up-to-date industry knowledge, with technical and compliance regulations, ensuring that all working practices and communication conform to these requirements.
9. Possess excellent knowledge of the product range across all Ariston UK brands.
10. Build strong working relationships within the Parts and Service department as well as wider support departments, to continually seek development opportunities and share best practices.
11. Willingness to travel when required, with flexibility to support business needs and training requirements.
12. Perform any other reasonable tasks as assigned within the After Sales area of responsibility.
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