Customer Support Administrator
RCN Cardiff Gate, 35 hours, Fixed Term contract/Secondment until end of Dec 2025
Salary range per annum: £28,998 - £32,736 pro rata*
At the Royal College of Nursing we’re an optimistic organisation. We all share the same voice when it comes to changing the shape of the health policies of the future. As the largest trade union of nursing staff and students in the UK – with over half a million members – we see infinite possibilities for a brighter future. Join us and you will too.
We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want individuals who can contribute to our purpose in line with our values.
As a customer support administrator, you’ll use your enthusiasm, positivity, and customer service skills to deliver exceptional service to our members.
In this varied role, you will be involved in taking inbound calls, making outbound calls, and answering member queries via email and web chat. We'll look to you to consistently deliver excellent customer service across the various channels that members can use to contact us. It's a great opportunity to build on your skills and experience and develop your potential.
In addition to exceptional customer service, you’ll need an in-depth knowledge of RCN Membership and CRM. Regardless of your background, you'll be efficient, accurate, and demonstrate a strong customer focus in all you do.
To succeed at the Royal College of Nursing, simply think bigger, better, and brighter. With that attitude, anything’s possible.
We expect you to look after our members and in return, we offer an impressive range of benefits, learning development opportunities, and an award-winning health and wellbeing programme. Our annual leave includes up to 32 days plus bank holidays and three additional days for the Christmas break, along with generous maternity, adoption, paternity, and shared parental leave packages.
*We provide a competitive pay structure with annual pay progression until you reach the top of the salary scale. Typically, we offer new employees the first point of the salary range, although you may negotiate a higher starting salary based on your skills, experience, and current salary.
What we deliver for our members is wide and varied, and we recognize that one size doesn’t fit all. To empower our people to perform their best work, we support a balance between work and home life. We are a diverse organisation and many of our employees enjoy flexible working arrangements that allow them to deliver results while maintaining a good work-life balance. Departments and directorates have their own hybrid working methods that prioritize the needs of the service they deliver, whether to members or colleagues, in alignment with our hybrid working core principles. At the RCN, it’s unlikely you will work from home for all your working time, and no one is expected to work solely in the office unless your role requires it. You can find out more by discussing with the recruiting manager.
Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
Equal opportunities for everyone
Equity, diversity, and inclusion are a priority for us, and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to achieve the best outcomes for them and their patients.
As a proud member of the Disability Confident employer scheme, we actively encourage applications from people with disabilities.
Contact details
For more information or for an informal discussion about the role, please contact Laura Roberts/Rachel Dibble, Customer Support Team Managers at Laura.roberts@rcn.org.uk or Rachel.dibble@rcn.org.uk.
For more information about the recruitment and selection process, please contact recruit@rcn.org.uk.
Opening date: 25 March 2025
Closing date: 11.59pm on 02 April 2025
If we receive many applications after a week of advertising, we may close this vacancy earlier.
Assessment & interview date: 09 & 10 April 2025
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