Main Purpose To provide an efficient portering service within Norfolk and Norwich Hospital with focus on patient care escorting to and from departments and wards. This includes the safe delivery and movement of items such as records, mail, furniture, linen, medical gasses, and other duties including equipment management and mortuary transfers. The role requires self-management of work and activities considering patient care and service requirements. The department operates a 24/7 service, handling high volumes of work which must be completed as emergencies, planned, or routine tasks. Main Accountabilities Have direct patient contact daily, escorting patients with respect and care. Assist nursing staff in transporting deceased patients to the mortuary safely and respectfully, ensuring proper documentation. Manage the movement of equipment, pharmacy stores, and furniture as directed by the Trust. Collect and deliver medical records in compliance with data protection guidelines. Maintain an even allocation of wheelchairs within the hospital. Handle external and internal post efficiently, ensuring adherence to delivery timeframes. Maintain high hygiene and infection control standards. Participate in team briefs, toolbox talks, and ongoing training. Engage with electronic systems for daily work activities. Undertake tasks in line with Health and Safety and Trust policies. What You Will Need for the Role Exceptional communication skills. Flexibility to respond to changing demands. Empathy and understanding to support patients effectively. Organizational skills to ensure service efficiency. Safety consciousness. What We Offer Salary: Competitive with annual reviews. Pension: Up to 6% contributory scheme. Holidays: 27 days annual leave plus bank holidays. Training and Development: Numerous internal courses, funding for qualifications, and internal progression opportunities. Wellbeing Initiatives: 24/7 Employee Assistance Programme and additional health and leisure benefits. Discounts: Savings across various retailers. ShareSave Scheme: Option to buy Serco shares at a discount. Employee Networks: Supportive networks for diverse colleague gatherings. Charity Opportunities: Paid volunteering day and tax-free donations through Payroll Giving Scheme. For more information about working with us, please visit our careers website.