Detailed job description and main responsibilities
The Clinical access line is an all-age service providing support for service users, their families, and carers across Nottingham City and Nottinghamshire County. The Clinical access line offers initial screening and clinical triage for all accessing the service:
1. 111 Mental health option 2
2. Professionals line
3. Existing service users known to Crisis services or secondary mental health care
The service can offer clinical triage, referral, and signposting to other secondary mental health services, other statutory and non-statutory services, or emotional support at the time of the call.
This role within the Clinical access line will work under the direct supervision of a clinician within the service. The role will screen referrals using the UK Mental health triage scale toolkit, escalate cases to clinical triage as indicated by the triage, and signpost service users to other services best able to meet their needs, including emergency services if indicated.
This role will also offer focused emotional support to meet the service user's immediate needs if indicated by the triage process.
The post holder will be required to recognise situations of clinical risk and immediately escalate concerns under the direct supervision of the available registered professional. You will have the ability to take appropriate emergency action independently in line with policies and procedures to ensure a safe environment for patients/families and staff with support as necessary.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances, the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here: https://www.gov.uk/skilled-worker-visa
Person specification
Values and behaviours
Essential criteria
* All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust, Honesty, Respect, Compassion, Teamwork.
* All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy and associated EDI and Human Rights legislation.
Experience
Essential criteria
* Experience of working with people presenting with a wide range of different emotional & mental health needs.
* Experience of Multi-agency & multi-disciplinary working.
* Able to work on own initiative.
Desirable criteria
* Experience of statutory and non-statutory service for service users with mental health needs including signposting.
Qualifications
Essential criteria
* Level 3 Diploma in Health & Social Care or equivalent or relevant experience and willingness to undertake additional training.
* Willingness to undertake education and training that will enhance service delivery.
Desirable criteria
* Experience of working with individuals experiencing mental health crisis or emotional distress.
Knowledge
Essential criteria
* Awareness of legislation, policy and guidance relating to Children and vulnerable people and emotional and mental health.
* Knowledge of and commitment to anti-discriminatory/ anti-oppressive practice and equal opportunity.
* Knowledge of child and adult safeguarding.
* Knowledge and experience of managing own time well and ability to work on own initiative and as part of a team.
Desirable criteria
* Knowledge of extended service directory and ability to link in with these services.
Skills
Essential criteria
* Ability to work as part of a team/ good interpersonal skills.
* Good written/oral communication skills.
* Effective time management and organisational skills.
* IT skills.
* Communicate effectively with patients, colleagues and other agencies using appropriate language, sensitivity and skills which acknowledge differences and diversity.
* Good telephone skills.
Desirable criteria
* Experience of using a complex telephony system.
Additional Information
* The closing date given is a guide. We reserve the right to close the post early once we have received a sufficient number of applicants, so we advise you to submit your application early to prevent disappointment.
* We will be requesting references by email. Please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.
* The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria.
* Communication regarding your application will be sent via email; therefore, please ensure you regularly check your spam/junk folder.
* In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer to our Privacy Policy shown on the Trust website.
* For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
* Job description and person specification (PDF, 392.4KB)
* Colleague Benefits (PDF, 16.1MB)
* About Nottinghamshire Healthcare (PDF, 1.5MB)
* Colleague Benefits (PDF, 16.2MB)
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