The Hire Desk Team Leader position at NCC in Birchwood offers a competitive salary and a unique opportunity for direct management of Hire Desk Controllers
Responsibilities include managing the team to meet revenue and performance targets, handling customer inquiries, converting hire inquiries into orders, and ensuring high customer satisfaction
The role requires experience in team management, customer service, and contact centers, with skills in selling and negotiation
The ideal candidate will analyze reports to drive performance, promote a customer-centric culture, and ensure compliance with internal policies
The company emphasizes safety, innovation, and a diverse, inclusive workplace.
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