Job summary A sought-after vacancy has arisen in our friendly, busy, highly recommended practice due to relocation of a valued member of staff. Join us to work with the best Main duties of the job You will be part of our busy reception team, answering & solving patient queries, signposting them to appropriate services, processing hospital letters etc. About us We score highly on the Quality Outcomes Framework and have been one of the top performing practice's across Kirklees in the National Patient Survey. We are a well-respected training practice for doctors, pharmacy & medical students, obtaining great feedback from the faculties we support. We collaborate closely with local surgeries to provide additional services such as mental health support, health & Well-being and social prescribing. Our paramedics compliment our workforce and provide extra capacity. Date posted 24 December 2024 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Part-time Reference number A3276-12-2024 Job locations The Junction Surgery Birkhouse Lane Moldgreen Huddersfield HD5 8BE Job description Job responsibilities Key responsibilities: To assist all departments with their day to day running of the surgery To provide administrative assistance to colleagues when required such as tasks including production of prescriptions, referrals, reports / letters and secretarial tasks (this list is not exhaustive) To assist with photocopying, scanning and collation of documents. Answering of telephone systems for appointments, prescriptions & queries. To ensure that there is sufficient stationary & relevant equipment within the consulting rooms. Ensure adequate admin forms required by GP's. Emails / online consultations / sms messaging administration. Chaperone services Ensure familiarity with the company's Health & Safety and Infection control policies. At all times comply with the company's policies and protocols. Implement new ideas and methods and continue to seek ways of improving processes. Engage with and contribute to bi-monthly team meetings. Ensure all mandatory training is completed. These are illustrative duties and the post holder will be expected to become involved in a range of work and any other reasonable duties as required, to enable the practice to respond effectively to patients needs and the requirements of the business Job description Job responsibilities Key responsibilities: To assist all departments with their day to day running of the surgery To provide administrative assistance to colleagues when required such as tasks including production of prescriptions, referrals, reports / letters and secretarial tasks (this list is not exhaustive) To assist with photocopying, scanning and collation of documents. Answering of telephone systems for appointments, prescriptions & queries. To ensure that there is sufficient stationary & relevant equipment within the consulting rooms. Ensure adequate admin forms required by GP's. Emails / online consultations / sms messaging administration. Chaperone services Ensure familiarity with the company's Health & Safety and Infection control policies. At all times comply with the company's policies and protocols. Implement new ideas and methods and continue to seek ways of improving processes. Engage with and contribute to bi-monthly team meetings. Ensure all mandatory training is completed. These are illustrative duties and the post holder will be expected to become involved in a range of work and any other reasonable duties as required, to enable the practice to respond effectively to patients needs and the requirements of the business Person Specification Knowledge & Skills Essential Be able to provide examples of being able to remain calm in challenging situations. Desirable Good IT skills, quick to learn new software / Platforms. Awareness of confidentiality risks Experience Essential Experience with working with challenging patients and those who perceive themselves to be ill. Experience of working in a busy environment Ability to work under pressure Ability to work alone at times. Desirable Experience of working in primary care or general practice Qualifications Essential Excellent telephone manner Competent keyboard skills Pleasant Manner- ability to relate to a broad range of people. Able to remain calm under pressure able to deal tactfully with challenging patients or situations. Team skills good rapport with both internal and external colleagues Ability to communicate with professionals on all levels. Able to assume responsibility as required Desirable Previous experience of similar reception work Able to cover for colleagues where required Able to assess priorities Person Specification Knowledge & Skills Essential Be able to provide examples of being able to remain calm in challenging situations. Desirable Good IT skills, quick to learn new software / Platforms. Awareness of confidentiality risks Experience Essential Experience with working with challenging patients and those who perceive themselves to be ill. Experience of working in a busy environment Ability to work under pressure Ability to work alone at times. Desirable Experience of working in primary care or general practice Qualifications Essential Excellent telephone manner Competent keyboard skills Pleasant Manner- ability to relate to a broad range of people. Able to remain calm under pressure able to deal tactfully with challenging patients or situations. Team skills good rapport with both internal and external colleagues Ability to communicate with professionals on all levels. Able to assume responsibility as required Desirable Previous experience of similar reception work Able to cover for colleagues where required Able to assess priorities Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Junction Surgery Address The Junction Surgery Birkhouse Lane Moldgreen Huddersfield HD5 8BE Employer's website https://www.junctionsurgery.co.uk/ (Opens in a new tab)