Technical Sat-Com Support Engineer Location: Pool, Redruth Type: Full-Time | 12-hour shifts on a 4-on, 4-off rotation (days and nights) | Permanent Overview : A leading technology-driven organisation is seeking a technically skilled and customer-focused Technical Support Engineer to join its Global Customer Support team in Pool, Redruth. This is a hands-on role supporting a global client base across satellite communications, IP networking, and firewall technologies. As a senior engineer on shift, you will play a key role in mentoring junior staff, resolving complex technical issues, and maintaining operational excellence within a 24/7 support environment. Key Responsibilities: Provide 2nd line technical support across a range of satellite, networking, and IT infrastructure technologies Proactively monitor and respond to network and system alerts, identifying and resolving issues in line with SLAs Troubleshoot IP routing, switching, and RF-related faults across customer and internal systems Deliver exceptional customer service, managing support tickets from initial contact through to resolution Assist in training and mentoring junior team members to ensure continuous improvement Ensure accurate documentation and logging of all technical support activity using internal systems Contribute to the development and refinement of support processes and technical documentation What We're Looking For: Essential : Proven experience in a technical support or network operations role Strong IP networking knowledge and troubleshooting ability Excellent communication and customer service skills Self-motivated with the ability to work independently in a fast-paced environment Willingness to work on a 24/7 shift rota Desirable : Experience supporting satellite communications or working in a Network Operations Centre (NOC) Familiarity with systems such as Inmarsat, VSAT, BGAN, Intellian, Seatel, Iridium, or Thuraya CCNA, JNCIA or similar networking certifications Background supporting MOD or defence-related clients Benefits : Competitive salary (dependent on experience) Structured training and development programme Exposure to cutting-edge technologies and global networks Opportunities for progression within a growing support function Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy. ADZN1_UKTJ