Head of Marketing | Digital Marketing, E-commerce & Strategic Brand Lead at Northern Diver
Northern Diver (International) Ltd is a renowned British company specialising in diving equipment. Based in Appley Bridge, Lancashire, Northern Diver (International) Ltd designs and manufactures a wide range of diving equipment, including wetsuits, drysuits, diving accessories, and technical diving equipment. Founded in 1985, the company has grown to become a prominent name in the diving industry, known for its innovation, quality and comprehensive product range.
We are looking for an experienced sales professional with strong proficiency in processing sales orders using computer systems to join our growing team. We specialise in high-quality Diving Equipment and Suits.
FULL TRAINING WILL BE GIVEN on product knowledge.
The position is available for immediate start to the right candidate. So, if you feel this is the right job for you and you are looking to work in a friendly environment, we would like to hear from you.
Why Work for Us?
* Competitive salary £24,000 to £28,000 per annum
* Hours of work: Monday to Friday 8.30am to 5pm
* Free onsite car park
* Career progression opportunities
* Close to Appley Bridge Train Station
Key Responsibilities Would Include:
* Serve as the first point of contact for customer inquiries, delivering prompt and efficient assistance to address questions and resolve issues.
* Provide support to customers through various channels including online in-store, email, and phone.
* Schedule and manage repair bookings, collaborating with engineering and testing departments.
* Use computer software for stock management, sales processing, and customer relationship management, maintaining accurate records and data.
* Quickly acquire and apply new skills and knowledge related to our products and services to better assist customers.
* Work independently and collaboratively with the sales team and other departments to achieve company goals and improve service delivery.
* Confidently and accurately measure customers for drysuits, including handling made-to-measure orders with precision.
Skills and Experience
* Demonstrated experience in a customer service role with a proven track record of delivering high-quality support.
* Familiarity with accounting software and computerised order processing is highly desirable.
* Excellent communication and interpersonal skills, with the ability to engage effectively with customers and team members.
* Proficiency in Outlook, Microsoft Word, and Excel is essential.
* Strong organisational and multitasking skills to manage multiple responsibilities efficiently.
* Ability to rapidly acquire new skills and knowledge related to products and services.
* Capable of working both independently and as part of a team, contributing to overall company objectives.
* Strong problem-solving skills and meticulous attention to detail.
* Proactive, customer-focused attitude with a commitment to delivering exceptional service.
* Confident and professional telephone manner, ensuring clear and courteous communication.
Seniority level
Entry level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Maritime
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