The Energy Revolution. Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team. Perks That Power Your Journey. ️ Annual Salary from £30k Company annual bonus scheme 25 days of annual leave plus bank holidays, plus length of service award up to 30 days Private Medical Insurance with Vitality Health Life Insurance policy, providing coverage at four times your salary Employee Assistance Programme offering confidential support and guidance Enjoy an array of complimentary snacks, drinks, and lunch options in our office Salary sacrifice pension scheme where we will match contributions up to 4% In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best How You Will Energize Our Team. Our Customer Service department is the key contact area for our customers and their energy needs. You will need to have a strong customer focus background and lead the way in delivering outstanding customer service to our growing portfolio of business-to-business customers. Can handle complex calls and complaints, through influencing, assertive negotiation, and conflict resolution skills as well as providing a support service to our energy brokers. Your day-to-day responsibilities will include: Motivating your team to exceed daily, weekly, and monthly KPI’s Champion first call resolution for our customers including the resolution of escalated complaints Coaching and develop your team to maximise their potential Daily management of your team including schedule adherence, absence, managing individual and team performance Performance and policy management Developing your team, creating an engaging culture, and nurturing talent Works as one team to drive and support the company culture Meet key performance objectives, as set by management Manage and support the staff to achieve their maximum potential and help Valda become the employer of choice Support the business through operational effectiveness and delivery of KPIs, digital first Deliver a service that is customer centric, striving to achieve required Trustpilot status The Spark we're looking for. 2 years of experience in a leadership position within a contact centre or complaints department (desired) Good people management & reasoning skills Effective time management skills Ability to organise and prioritise, set priorities and multi-task Effective problem-solving skills and able to analyse data Self-motivated, confident work ethic and good communication skills A team player with a willingness to learn, train and adapt to an ever-changing environment If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinusvaldaenergy.com