Contract: Casual 0hour
Ourmission at Novotel Liverpool Centre is to create memorable momentsfor our guests by connecting hearts from arrival tofarewell.
A job a career or a calling whateverbrings you here we have something for you!
To usits as important that you enjoy your time at the hotel as much asour guests. To make you feel welcome so that you can welcomeothers. To make you feel valued and give you every opportunity togrow both professionally and personally.
Ourhotel consists of 209 bedrooms 10 meeting Rooms a restaurant& bar as well as a swimming pool andsauna.
JobDescription
* Greet checkin respond torequests and settle accounts while providing exceptionalservice
* Take initiative to add a personalizedexperience
* Dealing withpayments
* Communicate with guests byemails and on the phone
* Willing to work morningor afternoon shifts according to the needs of thebusiness
* Enrol our guests to Accor LoyaltyMembership
* Proudly promote the hotel facilitieslooking for opportunities to enhance a guests stay throughupselling
* Service focused personality isessential; experience is an asset
* Dealing withguest complaints following Accorstandards
* Great Communications with alldepartments
* Making sure all importantinformation is passed to next shift and yourcolleagues
* Assure task list has beendone
* Being proactive in sortingoutproblems
* Working with Opera or a related systemare a plus
* Fluency inEnglish
RemoteWork :
No
EmploymentType :
Parttime