Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. This role will include working on weekends and bank holidays on a rota basis, along with some evening working. The advertised salary is inclusive of the Outer London Weighting allowance of £3,315 per annum (prorated if you're part-time) What it's like to work here One of the last surviving country estates in London, Osterley Park and House is a vibrant attraction. The high turnaround of visitors means work is fast-paced, with the team always looking for creative ways to attract greater visitor numbers. Outdoor activities are a key focus, and the estate is part of the National Trust's Cycle Trail project. Osterley Park enjoys a fantastic location just 20 minutes outside of London, so you can travel here by car or public transport. Osterley Park and House also has a garden for all seasons - the gardens are divided into three areas to ensure interest all year round and perfect if you're looking for some garden inspiration The urban eighteenth-century formal gardens were restored by the National Trust to their original grandeur. What you'll be doing Reporting to the Visitor Operations & Experience Manager, you'll be working in Visitor Experience team, at Osterley Park & House. You'll be supporting the day to day running and operations of Osterley and work closely with the property team to deliver a brilliant visitor experience for visitors to Osterley. As Visitor Experience Officer, you'll lead a team of 7 staff members and the department's volunteers, role modelling exceptional customer service. You'll support and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You'll be experienced in managing people, delivering outstanding customer service, and in delivering engaging and meaningful experiences. You'll lead for a culture of exceptional service across the property, support with planning and marketing third-party events and outdoor theatre/cinema and work closely with the VOEM to ensure high standards of site presentation, interpretation across the visitor journey. As a duty manager you'll be responsible for the smooth running of the site, ensuring visitors, staff and volunteers are safe and that the visitor experience is prioritised. Who we're looking for We'd love to hear from you if you're: used to multiple deadlines and managing your own workload skilled in organisation and planning, with a good eye for detail good at talking to, and getting on with, all kinds of people a hard-working and committed team player comfortable with IT: Microsoft Office, as well as web and social media experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials familiar with health and safety procedures The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places Click here to find out moreabout the benefits we offer to support you. Closing Date: 02 February 2025 Interview Date: 06 February 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page. EqualOpportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. ADZN1_UKTJ