Domestic Assistant
Norfolk & Norwich University Hospital - Community Diagnostic Centre (CDC).
Full time, 37.5 hours per week. Monday - Friday
* 07:00 - 15:00 hours
Salary - £12.08 per hour, plus Serco benefits.
Main Purpose:
The post holder will contribute and organise the maintenance of a hygienic and clean environment for patients, staff, and visitors to ensure the highest standards are met at all times.
Main Accountabilities:
* Present a domestic cleaning service to patients and staff within the Trust as defined in Service Level Specifications and Standard Operating Procedures.
* Clean to a hygienic standard following work procedures that incorporate all quality standards laid down by the client or Serco and Environment Audits.
* Clean floors, work surfaces, furnishings, and related equipment manually and by use of machines, understanding and adhering to work schedules and Standard Operating Procedures.
* Empty, dispose and replace clinical and domestic waste as directed and ensure that waste is disposed of correctly.
* Ensure that all equipment and materials required to perform all cleaning tasks are maintained in a hygienic and safe condition and any deviation in store levels or suitability of equipment is reported to the Team Leader for action.
* Ensure that high personal hygiene and infection control standards are maintained in relation to personal tasks.
* Ensure that all work is carried out in line with Health and Safety, Quality and Serco and Trust policies and procedures.
* Participate as a full member of the team, e.g., supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team.
* Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.
What you will need for the role:
* Cleaning experience.
* Basic skills training, including accreditation by British Institute of Cleaning Science.
* Full knowledge of Serco and Trust working practices and procedures and Health and Safety requirements.
* Good communication skills, e.g., communicating with colleagues and supervisors, Trust staff and patients where necessary.
* Good customer care skills, e.g., for communicating with Trust staff and patients.
* Completing of mandatory training, e.g., manual handling/risk assessment/fire safety training.
* Must be flexible and adaptable.
What we offer:
* Salary: Competitive salaries with annual reviews.
* Pension: Up to 6% contributory pension scheme.
* Holidays: 25 days' annual leave plus bank holidays.
* Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
* Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
* Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
* Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
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