Main purpose of post: To provide a point of contact between patients, doctors and other medical staff. To represent the practice to all patients and visitors to the practice. To play their part in patient welfare by keeping confidential medical records up to date at all times. To carry out administrative functions to support patient care Reception Duties: Book appointments in accordance with practice policy. Have thorough knowledge of practices appointment system. Assist patients with queries and explain how to access services within the practice. To present a professional image to all visitors to the practice at all times. To answer incoming calls in a pleasant, friendly and professional manner. Register new patients, temporary residents and those needing immediately necessary treatment in accordance with practice policy in advance of their booked appointment. To make outgoing calls according to practice policy, working to confidentiality guidelines. Informing patients calling into the practice of their results, according to practice policy. Respond to all queries and requests for assistance from patients and other visitors. Ensure reception and waiting areas are kept tidy. Open up premises at start of day, turn off intruder alarm and make all necessary preparations to receive patients. Secure premises at end of day, ensure the building is completely secured, with the internal lights off and alarm activated. Receive and make calls as required and in accordance with practice policy. Administrative duties: Produce patient prescriptions according to practice policy Alter patients personal details on computer and manual records accurately. Manage pathology links dealing accurately and efficiently with results. To receive and distribute post from internal and external sources. Scanning of patient correspondence Handling invoices/payments for medical reports and forms File and retrieve medical records