We are looking for an Application Specialist to take ownership of our business applications while providing general IT support as part of a small, collaborative team. This role is 75% focused on application management and 25% on IT support/helpdesk. You will be the only dedicated Application Support specialist, working alongside a team of three IT support professionals.
Key Responsibilities
Business Applications Management (75%)
* Maintain, configure, and support critical business applications, including CRM systems.
* Oversee and troubleshoot Mobile Device Management (MDM) tools, particularly MobileIron or Ivanti Neurons.
* Administer Google Workspace and ensure smooth integration with other business applications.
* Manage Microsoft 365 (O365) applications, including SharePoint, Outlook, and Teams.
* Monitor application performance, implement updates, and troubleshoot issues.
* Windows 10/11 Administration
IT Support & Helpdesk (25%)
1. Provide end-user support for Windows 10/11 and Office 365.
2. Perform hardware diagnostics and troubleshooting for desktops, laptops, and mobile devices.
3. Assist in managing user access and permissions across systems.
4. Work closely with the IT support team to reso...