Job Title: Lab Engineer
Job Description: The Lab Engineering position requires a skilled IT Engineer with experience in pharmaceutical laboratories. The role involves supporting scientists with laboratory PCs, instrumentation, and devices. Lab Engineers focus on maintaining operational computer systems for the scientists they support, integrating newly-supplied hardware into the network, securing and hardening devices, and generally facilitating the needs of the business.
Responsibilities
1. Assist in maintaining the existing computer infrastructure of 5000 PCs globally.
2. Image and onboard new computers into the domain and onto the network.
3. Secure and protect new and existing hardware.
4. Consult with the business as they require assistance with their equipment.
5. Troubleshoot and implement data flows for scientific instruments.
Essential Skills
1. Pharmaceutical lab experience required.
2. Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues.
3. Background with End-user Computing or Desktop Support skills essential.
4. Understanding of Networking concepts, such as network topography, Static/Dynamic IPs, IT/OT Networks, and basic understanding of Firewalls.
5. Familiarity with the OSI model and troubleshooting different network layers.
6. Knowledge and understanding of Active Directory.
7. Experience with validated systems (GxP) a plus.
8. Background with computer security.
9. Familiarity with ticketing systems such as ServiceNow.
10. In-depth knowledge in Microsoft OS including iOS.
Additional Skills & Qualifications
1. AGILE ways of working preferred.
2. Experience in implementing validated data backup solutions on laboratory analytical equipment within R&D (GxP and non-GxP).
3. Support for scientists in incident management, user support and coaching, and access management.
4. Testing and validation of computer software, including completing tests in different environments and writing technical documentation.
5. Microsoft Excel skills a plus.
This is an on-site contract position based out of Stevenage, United Kingdom.
Location: Stevenage, UK
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