An opportunity has arisen to join our knowledgeable and friendly team as a Helpdesk Technician assisting to maintain clients within our SME customer base. Founded in 2001 and part of a wider telecommunications group we are a growing MSP supporting a wide variety of Industries across Essex, London and the Southeast.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Together with your excellent troubleshooting skills we would like you to have approximately 2 years experience in the following areas:
All Windows operating systems including Windows Server (2016 -2022)
Microsoft 365 (Office/Exchange/Sharepoint/Onedrive/Teams)
Microsoft Active Directory and Group Policy
Desktop and server hardware
Networking infrastructure
Cyber Security infrastructure and best practices
It would be advantageous if you have any knowledge of the following:
Autotask PSA
ITGlue
Datto RMM
Microsoft Azure (Entra/Intune)
macOS
The majority of our support is carried out remotely from our office, therefore you will need a confident telephone manner and excellent communication skills. We also offer onsite support, projects and installations to our customer base and you will be required to visit some customers as and when required.It is essential that you have a full UK driving license and access to your own vehicle company mileage is paid for all business use.
Salary: £28,000 £31,000 p/a Depending on experience
Workplace pension scheme
Industry standard and product training available
Flexible home/office working
20 days holiday increasing to 25 with service
Expenses and mileage paid on company related journeys
Hours: 09:00 17:30 (Monday to Friday) (occasionally 08:00 to 16.30) excluding public holidays