Job Summary
We are seeking a dedicated and knowledgeable IT Support professional to join our team. The ideal candidate will provide exceptional technical assistance and support to our users, ensuring that all IT-related issues are resolved efficiently. This role requires a strong understanding of both hardware and software systems, as well as excellent communication skills to assist users effectively.
Responsibilities
* Provide first-line support for IT-related issues, including software troubleshooting and hardware malfunctions.
* Assist users with operating systems, including Windows, Mac OS, and Linux environments.
* Manage computer networking tasks, including VPN setup and troubleshooting connectivity issues.
* Utilise ServiceNow for ticket management and tracking of user requests.
* Perform desktop support duties, ensuring that all equipment is functioning correctly and efficiently.
* Conduct regular maintenance checks on computer hardware to ensure optimal performance.
* Communicate effectively with users to understand their technical issues and provide clear solutions.
* Document all support activities and maintain accurate records of user interactions.
Skills
* Proficient in Mac OS, Windows, and Linux operating systems.
* Strong knowledge of computer networking principles and practices.
* Experience in software troubleshooting across various applications.
* Familiarity with ServiceNow or similar ticketing systems is advantageous.
* Competence in setting up and managing VPN connections.
* Excellent desktop support skills with a focus on customer service.
* Ability to diagnose and repair computer hardware issues effectively.
* Strong communication skills to convey technical information clearly to non-technical users.
Join our team as an IT Support professional where your expertise will contribute significantly to our operational success!
Job Type: Full-time
Pay: £30,843.00-£33,495.00 per year
Schedule:
* Monday to Friday
Work Location: Hybrid remote in London EC4A 4AB
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