Job summary
The post holder will contribute towards a confidential and efficient reception and administration service communicating with clients and visitors to the site in person, as well as over the telephone.
The post holder will be expected to be able to follow instructions, prioritise their work and demonstrate initiative in order to fulfil the requirements of the post.
The role of the receptionist provides an invaluable service to our premise supporting all clinical and non-clinical teams to include taking messages, booking appointments, meet and greet service and ensuring a safe working environment.
Main duties of the job
This job description is generic across the trust and tasks will differ from site to site.
1. Carry out general reception duties, responding to enquiries over the telephone and face to face from the public and other professionals.
2. Receive on behalf of the Trust, visitors/officials/contractors and dealing with their requirements as necessary
3. Support with room bookings and allocation of rooms as required
4. Taking and relaying messages both verbal and by telephone, prioritising as appropriate.
5. Liaison with staff at all levels throughout the Trust.
6. To use various clinical systems to support in the booking in of patients at various clinics/departments
7. Meet and greet and booking patients in as required on arrival.
8. Provide administrative support to health professionals of a confidential nature including sending sensitive reports under the direction of the Hotel Services Co-ordinator.
9. Data inputting.
About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
10. Supporting your career development and progression
11. Excellent NHS Pension scheme
12. Generous maternity, paternity and adoption leave
13. Options for flexible working
14. Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
15. Extensive Health and Wellbeing support and resources
16. If you work in our community teams, we pay for your time travelling between patients
17. Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
18. Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
19. Salary sacrifice bikes up to £2k
20. Free car parking at all trust sites
21. Free flu vaccinations every year
22. Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Job description
Job responsibilities
To learn more about this varied and interesting role please see the full job description and person specification.
Person Specification
QUALIFICATIONS & TRAINING
Essential
23. IT skills to RSA 2 level
24. Educated to NVQ 2 level in office procedures(or working towards) or equivalent experience
25. Good communication skills
EXPERIENCE
Essential
26. Previous administrative and clerical experience
27. Word processing and data inputting experience
28. Ability to liaise at all levels
29. Customer interface experience
30. Problem solving experience
31. Computer literate
Desirable
32. Experience of working in the NHS
SKILLS, KNOWLEDGE & ABILITIES
Essential
33. An effective written and oral communicator
34. Excellent telephone manner
35. Enthusiastic, flexible, polite, confident and able to use initiative and work under pressure
36. Excellent organisational skill
37. Flexible hours of work to ensure continuity of reception function
38. Flexible working to ensure continuity during periods of absence
39. Ability to work within a team
40. Ability to work without supervision
41. Ability to focus on a range of issues at any one time.
Desirable
42. Understanding of NHS
43. Excellent keyboard skills