Customer Service Advisor Location: Wrexham Industrial Estate Salary: £24,683.75 Benefits: Pension, life assurance, private medical insurance, training opportunities, on-site canteen, employee rewards & discounts, cycle-to-work scheme, social events, and free on-site parking. Exciting Opportunity for a Customer Service Advisor A market-leading manufacturing company based on the Wrexham Industrial Estate is seeking a Customer Service Advisor to join their team. This is an excellent opportunity for an individual with strong customer service skills to work in a fast-paced, supportive environment. The successful candidate will play a key role in providing high-quality customer service to the company's valued retailer optician customers. Responsibilities include handling customer queries, processing orders, and maintaining strong relationships through proactive communication. Full training is provided. Candidate Requirements: Previous experience in a Customer Service Advisor or similar role. Knowledge of the optical industry is advantageous but not essential. A team player with a strong sense of integrity and a customer-focused mindset. Ability to work well under pressure and resolve issues efficiently. Strong IT skills with the ability to process orders and data accurately. Key Responsibilities: Manage incoming calls, ensuring KPIs for response times are met. Track and communicate order delays and breakages to customers. Work closely with the Customer Service Section Leader and ASM to resolve complaints effectively. Answer technical queries related to optical lens dispensing. Inform customers about new products, services, and promotions. Process all orders on the same day they are received. Make proactive retention calls to re-engage inactive customers and encourage new business. This is an excellent opportunity for a customer-focused professional looking to join a company that offers strong benefits, career development opportunities, and a positive work environment .