Join Our CICA Team as an Administrator – Make a Real Difference!
Salary: £12.50 per hour plus
Monday to Friday – Full Time
Leeds LS8 2AL – office based – free parking
Are you an organised and proactive administrator looking to take the next step in your career? Do you thrive in a fast-paced environment where attention to detail and excellent client service are key? If so, we have an exciting opportunity for you!
Our well-established and highly respected and award-winning solicitors’ firm is seeking a Criminal Injury Compensation Claims Administrator to provide vital support to our dedicated team. You will work to provide a high level of admin support tothe Team to enable them to efficiently progresstheir client cases. For more information on Criminal Injury Compensation please refer to the CICA section of our website.
If you’re looking for a varied, interesting role in a supportive team where you can contribute to truly make a difference in people’s lives, we’d love to hear from you!
When applying, please include a cover letter.
Main responsibilities
To support the Criminal Injury Compensation Claims department to efficiently and effectively progress, conclude and maximise the compensation award in Criminal Injury Compensation Authority (CICA) claims. There is scope in the role for progression by building knowledge and experience.
The role is primarily an administrative role involving a high-level of case management work. It will include:
Maintain a high standard of client care for both new and existing clients to ensure repeat business and recommendations.
Accurately setting up files and opening new cases on the case management system
Communicating internally with CICA team, support staff and finance department and externally with clients, CICA and other third parties.
Administrative tasks such as scanning, photocopying, filing, writing correspondence (letter/email), telephone calls chasing for updates
Using the case management calendar system to plan and prioritise case and file management so deadlines are met, and compensation maximised.
Updating the case management system
File maintenance of routine correspondence and telephone calls, legal drafting and ensuring full compliance with CICA schemes.
To adhere to the firm’s financial policies of billing and invoicing
File closure and archiving
To train and develop relevant knowledge, techniques and skills
To assist in providing holiday cover for colleagues in CICA department
Any additional duties that may be required to assist the running of the practice.
Person Specification
Essential Criteria Required
Experience
Experience of working in a client/customer facing or customer service role
Experience communicating to clients or third parties on the telephone
Experience in an office setting
Experience using databases and computer management systems and Microsoft office (word, excel, outlook)
Skills
Excellent organisation and time management skills to effectively manage conflicting priorities
Excellent communicator who is able to politely take lead in a conversation
Capable of using diplomacy, tact and sensitivity when dealing with others
Good English language skills
Excellent team player who can get on with others
Ability to handle sensitive information
Ability to work autonomously
Good information technology skills - must be adept in use of MS Office, particularly Word and Outlook, and ideally case management systems to a basic level, internet and email.
Possess commercial awareness
Behavioural characteristics
Taking ownership for informed decisions and delivering quality outcomes
Ability to use initiative and be pro-active in their work.
Commitment to continuous improvement and providing a high-quality service
Ability to inspire and motivate self and colleagues
High degree of personal integrity and commitment to fairness, diversity and equality
Genuine willingness and desire to progress themselves and the department/business they work within
Desirable Skills Required
Experience
Experience working in an office setting, preferably in a Law firm
INDLS