Technical Support HelpdeskDate: Starting immediately
Reporting to: Team Manager
Summary of Duties
* Technical support helpdesk
The priority is to ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA.
* On-site call-outs
– Only where absolutely required and approved (by Line Manager & customer).
* Improve/create customer documentation.
* Proactive preventative maintenance of customer networks.
* Identify opportunities with existing customers for additional services/equipment/consultancy.
* Online (social media/email) marketing/telesales – Generate sales leads.
* Attend pre-sales meetings.
* Attend customer review meetings.
* Keep abreast of new technology/solutions/methods and make suggestions to improve my clients' approach. Systems/Technology in Use
* Windows Server & Small Business Server
* MS Exchange Server
* Cloud Hosted Microsoft Exchange
* Microsoft Office 365
* Networks and Cloud managed firewalls
* Antivirus: BitDefender, Trend AV, Avast, AVG Cloudcare, Trend, Symantec
* Remote Access Utilities: Logmein.com, Teamviewer, MS Remote Desktop Desirable Technology Experience
* Cisco and major firewall experience
Desirable Skills
* VMware and equivalent
* Linux experience
* Hardware maintenance
* Web development using WordPress or Wix
Preferred (but not required) Experience
* IT Helpdesk Engineer: 1 year
Work Remotely
* No
Job Type
* Full-time
Additional Pay
* Performance bonus
Benefits
* Additional leave
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free or subsidised travel
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private dental insurance
* Private medical insurance
* Referral programme
Schedule
* 8-hour shift
* Monday to Friday
Work Location
* In person
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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