Established over 40 years ago, The Country Garage is a family-owned business that prides itself on excellent customer service and competitive deals. We have an excellent range of Approved Used BMW stock, many of which we sold new to returning customers which is testament to the standard of our Customer Service. Making up the rest of the Approved Used stock are cars sourced directly from BMW UK, where any upkeep has been performed to the highest of standards.
The Country Garage, one of Northern Ireland’s most prestigious BMW Centres, is wishing to recruit a BMW Service Advisor.
Permanent | Ballymena | Mon-Fri 8.30am to 6.00pm
Uncapped bonus - OTE £35,000
About The Role
As a BMW Service Advisor, you will be the focal point of contact for our service and repair customers. You will spend time identifying their individual requirements and handling enquiries to ensure that our customer needs are fully met.
It will be your responsibility to deliver the highest level of customer care from the administration process from the start of the service customers journey, right through to the handing over of the vehicles when complete.
Criteria
It would be preferable that you have a minimum of 2 years’ recent experience in a similar role and/or working knowledge of Kerridge/ADP management system.
However, we would welcome applicants who are professional and self-confident, and willing to step outside of their comfort zone and work hard to train and progress within a new career.
In return, the Company offers the successful candidate excellent working conditions and attractive pay rates.
If this role appeals to you, then please submit an up-to-date CV, outlining how you meet the requirements of this role, before the closing date.
The Country Garage reserve the right to enhance the criteria in the event of an unprecedented response.
The Country Garage are an Equal Opportunities Employer.
Required Criteria
* You must have previous customer service experience.
* Have an excellent telephone manner.
* Possess a flair for upselling additional products and services
* Must have excellent numeration and literacy skills
* Excellent communication skills
Skills Needed
Customer Service, Communication, Verbal and Written Skills
Salary
Not disclosed